Summary
Overview
Work History
Education
Skills
Timeline
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Stephany Marquez

Los Angeles

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer relations . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Specialist Associate Development

CarMax
03.2020 - Current
  • Identified customer issues with services, investigated causes and initiated resolutions.
  • Verified accuracy of customer confidential information.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Accurately tracked and recorded customer transactions in Customer Relationship Management platforms.
  • Assessed and offered solutions to improve procedures and provide iconic customer experiences.
  • Actively listened to customers, handled concerns quickly and deescalate major issues.

Intern

Crime Analysis
01.2022 - 07.2022
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.

Education

Bachelor of Science - Criminal Justice

California State University - Los Angeles
Los Angeles, CA
12.2022

Skills

  • Bilingual (English/ Spanish)
  • Administrative Support
  • Customer Relations
  • Computer Proficiency
  • Critical Thinking
  • Document Control
  • Professional Telephone Demeanor
  • Paperwork Processing

Timeline

Intern

Crime Analysis
01.2022 - 07.2022

Customer Specialist Associate Development

CarMax
03.2020 - Current

Bachelor of Science - Criminal Justice

California State University - Los Angeles

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Stephany Marquez