Stephany Aslezova-Khanine
Richmond Hill,ON
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lounge Manager
Earls Kitchen + Bar
Vaughan, Ontario
02.2025 - Current
- Participated in hiring and training for all positions, such as host, server assistant, server, bartender, and on-the-court management training.
- Coordinated staffing and scheduling for over 60 employees, maximizing labour efficiency.
- Coached staff and resolved performance issues.
- Resolved high-pressure customer problems with professionalism, improving guest satisfaction scores, and guest retention.
- Ensuring all operational procedures.
- Ordering and paying invoices for food, beverages, and equipment.
- Coordinating with both kitchen and front-of-house staff members.
- Handling unexpected issues (staff shortages, equipment failures, customer problems).
- Completed inventory counts on a weekly basis.
Lunch Manager
Earls Kitchen + Bar
Vaughan
02.2024 - 02.2025
- Managed all lunch shift operations, ensuring smooth, high-quality service during peak hours.
- Coordinated with kitchen staff to maintain accurate order timing, food quality, and communication during busy periods.
- Oversaw all opening procedures and held responsibility for all lunch metrics (e.g. Labour, guest experience, profits, and environment).
- Upheld strong relationships with our business clientele.
- Managed order placements to ensure alignment with budgets.
- Successfully managed a core lunch team of 20 people.
Guest Experience Manager
Earls Kitchen + Bar
Vaughan, Ontario
11.2023 - 02.2024
- Led daily front-of-house operations to ensure a smooth and welcoming guest experience.
- Built strong guest relationships, ensuring consistent hospitality, and personalized service.
- Conducted pre-shift meetings to align teams on objectives, specials, events, and service expectations.
- Monitored service flow, wait times, and table turnover to optimize efficiency during high-volume periods.
- Tracked review scores and guest satisfaction on takeout platforms such as Uber Eats and Door Dash.
- Manage large-scale events for VIP guests, ensuring an exceptional guest experience and smooth service.
Dinner Manager
Earls Kitchen + Bar
Vaughan, Ontario
07.2023 - 02.2024
- I took ownership of all takeout metrics, such as DoorDash and Uber Eats.
- Ensured shift plans were completed within accurate labor budgets.
- Achieved all guest experience goals.
- Developed team members to achieve their desired promotions.
- Responsible for all dining room metrics and environment.
Manager
Cafe Landwer
Maple, ON
08.2020 - 11.2021
- Assigned tasks to team members to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Created training modules and documentation to train staff.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold service quality.
- Maintained adequate staffing to meet objectives within budget.
Education
Business Administration Extended Diploma - Business Administration
George Brown College
Toronto, ONCertification
- Health and Safety Certification
- Smart Serve
Accomplishments
- George Brown College Spring 2021 Dean's List
- George Brown College Winter 2022 Dean's List
References
References available upon request.
Timeline
Lounge Manager
Earls Kitchen + Bar
02.2025 - Current
Lunch Manager
Earls Kitchen + Bar
02.2024 - 02.2025
Guest Experience Manager
Earls Kitchen + Bar
11.2023 - 02.2024
Dinner Manager
Earls Kitchen + Bar
07.2023 - 02.2024
Manager
Cafe Landwer
08.2020 - 11.2021
Business Administration Extended Diploma - Business Administration
George Brown College