Stephano Savinetti
Schomberg,ON
Summary
Experienced Director of Operations proficient in managing business operations with exceptional team supervision, project coordination and analytical problem-solving skills. Diplomatic in resolving disputes and coordinating diverse teams. Able to adapt to various personalities and scenarios to ensure successful outcomes. Hands on with a positive approach to any situation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Operations
Peel Chrysler
Mississauga, ON
04.2010 - 12.2023
- Oversaw daily operations of almost 100 employees across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Responsible for sales and CSI targets to ensure MSR/customer satisfaction.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Assisted in recruiting, hiring and training of team members.
- Focused on areas of growth to increase sales revenues and net profits.
- Developed and created marketing campaigns designed to drive business engagement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Involved in all areas of daily operation.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Senior Sales Manager
Colombo Chrysler
Vaughan, ON
08.2005 - 03.2010
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
OMVIC Course Completion - Automotive Ethics & Practice
Georgian College of Applied Arts And Technology
Barrie, ON10.2001
BBA - Business Administration
York University
Toronto, ON06.2001
High School Diploma -
Our Lady of Mount Carmel Secondary School
Mississauga, ON06.1997
Skills
- Operational Efficiency
- Strategic planning and execution
- Coaching & motivating teams
- Implementing and executing procedures
- Adaptive to various personalities and situations
- Hands on approach with positive attitude
- Focused on achieving targets and goals
- Creative mind able to think outside the box
- High level of expectation and standards
Accomplishments
- During my tenure at Peel Chrysler, we have been the top selling Stellantis (Chrysler, Jeep, Dodge, Ram) retailer in the country since 2016.
- In 2020, we achieved a record 400 + new cars sold in a single month. This is an FCA record and stands to this date.
Languages
English
Native or Bilingual
Italian
Limited Working
Spanish
Professional Working
Certification
OMVIC certified in Automotive Ethics
UCDA certified
Timeline
Director of Operations
Peel Chrysler
04.2010 - 12.2023
Senior Sales Manager
Colombo Chrysler
08.2005 - 03.2010
OMVIC Course Completion - Automotive Ethics & Practice
Georgian College of Applied Arts And Technology
BBA - Business Administration
York University
High School Diploma -
Our Lady of Mount Carmel Secondary School
OMVIC certified in Automotive Ethics
UCDA ceritified
Similar Profiles
Alice RabadiAlice Rabadi
Senior Financial Analyst at Region Of Peel (Peel Living)Senior Financial Analyst at Region Of Peel (Peel Living)
Julius FraterJulius Frater
Welder Equipment Repair at Chrysler/Daimler Chrysler/Cerberus/FCA/StellantisWelder Equipment Repair at Chrysler/Daimler Chrysler/Cerberus/FCA/Stellantis
Claude WilcoxClaude Wilcox
Senior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep RamSenior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep Ram