Stephanie Rita Kameni Pandji
Ottawa,ON
Summary
Proven efficiency and strong time management skills showcased at Hilton Hotel & Suites, adept at enhancing guest experiences and coordinating volunteer efforts. Excelled in roles requiring empathy and adaptability, significantly improving volunteer engagement and guest satisfaction. Demonstrates a commitment to excellence and teamwork, with a track record of mentoring staff and managing resources effectively.
Overview
4
4
years of professional experience
Work History
Volunteer Coordinator
Thrifty Store Ottawa
03.2024 - 05.2024
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Worked with program teams to identify and match volunteers with appropriate activities.
Guest Service Representative
Hilton Hotel & Suites
12.2022 - 08.2023
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Assisted guests with variety of services and local attraction information.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Assisted with luggage handling, valet services and concierge services.
Guest Room Attendant
Hilton Hotel & Suites
01.2020 - 12.2022
- Replenished guest room water glasses, toiletries, and paper products.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Reported damages, disturbances and shortcomings to supervisor.
- Mentored newly hired room attendants on company policies, cleaning procedures, and customer service techniques.
Education
M.D. - Hospitality And Tourism Management
Sefora Hotellerie
Yaounde06.2011
Skills
- Empathy
- Clear communication
- Adaptability
- Efficiency
- Clear Communication
- Friendly Attitude
- Product/Service Knowledge
- Strong Time Management
- Patience
- Team- work
Languages
English
Native or Bilingual
French
Native or Bilingual
Reading, travelling, singing
Reading, traveling, and singing are all excellent hobbies that can enrich your life in unique and wonderful ways!
Timeline
Volunteer Coordinator
Thrifty Store Ottawa
03.2024 - 05.2024
Guest Service Representative
Hilton Hotel & Suites
12.2022 - 08.2023
Guest Room Attendant
Hilton Hotel & Suites
01.2020 - 12.2022
M.D. - Hospitality And Tourism Management
Sefora Hotellerie
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