Stephanie Rita Kameni Pandji
Ottawa,ON
Summary
Skilled Administrative Coordinator with background in steering operational efficiency in office settings. Strengths include managing multiple tasks simultaneously, coordinating complex schedules, and implementing administrative process improvements. Successfully contributed to team objectives through strong organizational skills and proactive problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Volunteer Coordinator
Thrift store merivale road
Ottawa, Ontario
03.2024 - Current
- Created job descriptions for all volunteer roles.
- Facilitated communication between staff members and volunteers.
- Set up weekly meetings with volunteers to discuss their progress and challenges.
- Conducted orientations for new volunteers to introduce them to the organization's mission, values, and operations.
- Maintained up-to-date volunteer calendar coordinating scheduling and staff availability.
- Provided ongoing support and guidance to volunteers, serving as a point of contact for questions and concerns.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
directorate of higher education
Yaounde\ Cameroon
03.2021 - 12.2023
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Directed customer inquiries to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Assistant Manager, Customer Service
ministry of labour
Yaounde\ Cameroon, Center
03.2021 - 12.2022
- Greeted visitors and directed them to the appropriate area or person.
- Scheduled appointments for staff members using Outlook calendar system.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Researched and prepared reports required by management or governmental agencies.
Management Trainee
Divine fashion design house
Cameroon
01.2018 - 12.2020
- Developed and implemented strategies to improve customer service experience.
- Enhanced leadership abilities through training and hands-on task completion.
- Facilitated internal communications between departments to ensure alignment of objectives.
- Enhanced logistics management for business meetings, workshops, and corporate events.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
CPR|First AID
Canada Red Cross
Ottawa, ON04-2024
M.D. - Home Economy And Family Management
University of Bamenda
Bamenda\ Cameroon06-2016
Skills
- Correspondence Management
- Microsoft Access
- Attention to Detail
- Office Administration
- Filing
- Team Collaboration
- File Organization
- Customer Database Systems
- Time Management
- Leadership
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Volunteer Coordinator
Thrift store merivale road
03.2024 - Current
directorate of higher education
03.2021 - 12.2023
Assistant Manager, Customer Service
ministry of labour
03.2021 - 12.2022
Management Trainee
Divine fashion design house
01.2018 - 12.2020
CPR|First AID
Canada Red Cross
M.D. - Home Economy And Family Management
University of Bamenda
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