Stephanie Mabelle Bebiera
London,Canada
Summary
Enthusiastic and motivated individual passionate about customer care. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Peak Support Global Enterprises Inc.
03.2022 - 06.2024
- Demonstrate active listening skills when responding to customer questions and complaints via email and chat
- Provided information about products and services available to customers
- Suggested product solutions based on individual customer needs
- Resolved customer inquiries promptly
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail
- Assisted customers with returns, exchanges, refunds, and other transactions as needed
- Performed additional duties as assigned by the management team
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Customer Service Associate
Peak Support, LLC
09.2020 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Assisted new associates in company policies and procedures, fostering a supportive work environment.
Medical Laboratory Technician
Al Noor Medical Laboratory
08.2016 - 02.2018
- Received and welcomed all patients to the facility, ensured their comfort, and provided precise instructions about the procedures to be performed
- Processed specimens using automated analyzers according to standard operating procedures
- Maintained a safe working environment by following safety guidelines and regulations set forth by the organization
- Participated in continuing education activities such as seminars or workshops related to medical technology advancements
- Monitored inventory levels of chemicals and reagents necessary for accurate testing processes
- Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results
- Collaborated with other healthcare professionals when needed to provide optimal patient care
- Recorded all test results accurately into the laboratory computer system
- Reported any suspected problems with test performance directly to supervisor or clinical staff members
- Assisted with the training of new personnel in laboratory techniques and procedures
- Performed routine maintenance and troubleshooting on laboratory instruments
- Developed new methods for increasing efficiency within the laboratory setting
- Conducted microscopic examinations of body fluids such as urine or blood samples
- Reviewed medical records for completeness and accuracy before analysis or testing of specimens
- Cleaned and sterilized lab area, tools, and equipment
- Used appropriate collection and processing procedures to avoid inadequate specimens and promote the reliability of blood products
- Performed tests in areas such as microbiology, hematology, and biochemistry under minimal supervision
- Maintained patient, specimen and tracking data using laboratory computer system.
Medical Technologist - Histopathology
Hi Precision Diagnostics
05.2014 - 01.2016
- Participated in continuing education programs related to histotechnology practices
- Conducted quality control tests to ensure accuracy of results
- Performed routine histology tasks such as embedding, sectioning and staining of tissue specimens
- Provided technical support to laboratory personnel regarding specimen processing procedures
- Maintained laboratory equipment, reagents and supplies to ensure proper functioning
- Identified problems with specimen processing procedures or test results, and took appropriate corrective actions
- Prepared slides for use in research projects by performing special stains and immunohistochemistry techniques
- Followed policies and procedures to meet or exceed established performance requirements
- Maintained customer privacy and protected company operations by keeping information private and confidential
- Mentored junior team members and managed employee relationships
- Monitored inventory levels of reagents, supplies, and equipment needed for daily operations
- Help train new staff members on laboratory protocols, safety regulations, and operating procedures
- Evaluated new products and techniques for potential use in the laboratory setting
- Ensured compliance with safety protocols when handling hazardous materials and chemicals
- Assisted pathologists with microscopic evaluation of tissue samples for diagnosis purposes
- Processed biological specimens using automated instruments to prepare them for analysis
- Recorded the number of tissue blocks and verified proper identification and labeling
- Assisted pathologist in gross examination of surgical specimens
- Disposed of specimens after completed testing procedures
- Maintained neat, organized and confidential written records
- Identified opportunities for process and efficiency improvements
- Archived histologic slides and blocks.
Aviary Microbiologist
Birds International Inc.
04.2013 - 12.2013
- Reduced contamination risk by maintaining a sterile laboratory environment and adhering to safety protocols.
- Collect and analyzed data from environmental and avian samples to determine levels of microbial contamination
- Documented all data collected during experiments
- Developed laboratory protocols related to sample processing, analysis, and reporting of results
- Utilized various techniques such as microscopy, and culture media preparation for identification of microorganisms from clinical specimens
- Interpreted test results and ensure that all data is reported properly
- Administered procurement of supplies and supervised technical staff
- Trained personnel on laboratory functions
- Monitored diagnostic test results.
Cardiovascular Technologist
Asian Hospital and Medical Center
02.2012 - 02.2013
- Operated advanced imaging systems to produce images of the cardiovascular system for diagnosis and treatment purposes
- Conducted stress testing by monitoring changes in the electrical activity of the heart while a patient is exercising on a treadmill or stationary bike
- Reported any abnormal findings from diagnostic tests to physicians for further evaluation or treatment planning
- Maintained detailed records of patient care activities and medical history documents
- Performed electrocardiography tests to detect irregularities in the heart's rhythm or structure
- Provided patient education regarding cardiac health, diet, exercise and lifestyle modifications
- Compared measurements of heart wall thickness and chamber sizes to evaluate conditions and identify abnormalities
- Monitored patients' blood pressure and heart rates before, during and after procedures.
Education
Bachelor of Science - Medical Technology
Colegio San Agustin- Bacolod
Bacolod City, Philippines03.2011
Bachelor of Science - Medical Technology
University of Negros Occidental-Recoletos
Negros Occidental, Philippines03.2008
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Safety Regulations
- Calm and Professional Under Pressure
- Phlebotomy Techniques
- Quality Control Procedures
- Lab testing
- Training and mentoring
Certification
Registered Medical Technologist - Philippine Licensed
References
Available upon request
Languages
English
Full Professional
Timeline
Customer Service Associate
Peak Support Global Enterprises Inc.
03.2022 - 06.2024
Customer Service Associate
Peak Support, LLC
09.2020 - 03.2022
Medical Laboratory Technician
Al Noor Medical Laboratory
08.2016 - 02.2018
Medical Technologist - Histopathology
Hi Precision Diagnostics
05.2014 - 01.2016
Aviary Microbiologist
Birds International Inc.
04.2013 - 12.2013
Cardiovascular Technologist
Asian Hospital and Medical Center
02.2012 - 02.2013
Bachelor of Science - Medical Technology
Colegio San Agustin- Bacolod
Bachelor of Science - Medical Technology
University of Negros Occidental-Recoletos
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