Stephanie Joy Butin
Vaughan,ON
Summary
Experienced hospitality professional with one year each as a service crew member and hotel receptionist. Proven ability to deliver exceptional customer service while efficiently handling a variety of tasks in a fast-paced environment. Skilled in maintaining a clean and organized workspace, handling transactions accurately, and ensuring customer satisfaction. Eager to leverage my experience and passion for hospitality to contribute to a dynamic restaurant team.
Overview
2
2
years of professional experience
Work History
Service Crew Member
Jollibee
08.2022 - 11.2023
- Welcomed and greeted customers with a friendly demeanor, providing prompt assistance and addressing inquiries.
- Took and accurately processed customer orders, ensuring adherence to specific preferences and dietary requirements.
- Prepared food items according to standardized recipes and quality standards, maintaining consistency and freshness.
- Maintained cleanliness and sanitation of dining areas, food preparation stations, and restrooms according to health and safety regulations.
- Collaborated with team members to ensure efficient workflow and timely service during peak hours.
Hotel Receptionist
Arinaya White Beach Resort
07.2021 - 07.2022
- Welcomed guests upon arrival with a warm and friendly greeting, providing assistance with check-in and check-out procedures.
- Managed guest reservations, including processing bookings, cancellations, and modifications accurately and efficiently.
- Responded to guest inquiries in person, over the phone, and via email, providing information about resort amenities, activities, and local attractions.
- Handled guest requests promptly and professionally, including arranging transportation, making restaurant reservations, and coordinating special requests.
- Processed guest payments, including cash, credit card transactions, and invoicing corporate accounts, while maintaining accuracy and confidentiality.
- Maintained a clean and organized reception area, ensuring all necessary supplies and materials were stocked and readily available for guests.
- Collaborated with housekeeping and maintenance staff to ensure guest rooms and public areas were well-maintained and presented to the highest standards.
Education
Business Diploma - Business
Georgian College @ILAC
Toronto, ON08.2025
Bachelor of Science - Hospitality Management
Data Center College of The Philippines
Laoag City, Philippines07.2022
Skills
- Excellent Customer Service
- Order Taking and Processing
- Food Preparation
- Team Collaboration
- Time Management
- Communication Skills
- Food Safety and Hygiene Standards
- Cleaning and Sanitation
Languages
English
Timeline
Service Crew Member
Jollibee
08.2022 - 11.2023
Hotel Receptionist
Arinaya White Beach Resort
07.2021 - 07.2022
Business Diploma - Business
Georgian College @ILAC
Bachelor of Science - Hospitality Management
Data Center College of The Philippines
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