Open To Work
Stephanie Ebbers
Au Naturel Cleaning Co.
Port Coquitlam,BC
Work Preference
Job Search Status:
Open to workWork Type
Full TimePart TimeGig WorkContract WorkSeasonal WorkImportant To Me
Healthcare benefitsWork from home optionSummary
Dedicated client-service professional with experience in residential care for older adults, institutional housekeeping, and community-based service management. Trained in emergency response, First Aid, CPR/AED, and conflict management. Demonstrates effective communication across diverse backgrounds while prioritizing privacy and individual needs.
1
Language
12
Years of experience
Work History
Owner and Operator
10 Years 8 Months- Managed client intake, scheduling, service planning, invoicing, and day-to-day operations for insured eco-friendly cleaning company, ensuring seamless service delivery.
- Assessed individual client needs and communicated effectively to resolve concerns and navigate sensitive situations, enhancing client satisfaction.
- Build trusted relationships with clients through reliability, discretion, empathy and clear communication.
- Coordinated staff, travel, and supplies while making independent decisions and adapting to changing priorities in clients' homes, maintaining operational efficiency.
- Coordinate staff, travel and supplies; make sound independent decisions and adapt to changing priorities in clients' homes.
Dining Room Server
4 Years 10 Months- Delivered patient, respectful dining service enhancing quality of life for older adults in a residential-care environment.
- Responded attentively to residents' individual needs and supported their comfort, dignity and well-being.
- Ensured clean, safe, and welcoming dining environment, adhering to sanitation and facility procedures to promote resident health.
- Collaborated with residents and dietary and care staff to address individual needs and enhance overall dining experience.
Elderly Caregiver & Housekeeper
4 Years 1 Month- Assisted residents with daily breakfast, lunch & dinner activities to enhance comfort and independence.
- Monitored residents, reporting changes to nursing staff promptly.
- Trained new staff.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Assisted clients in maintaining a safe and clean living environment, promoting health and well-being.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
Housekeeping
2 Years 9 Months- Maintained clean, safe, and orderly facilities, ensuring adherence to sanitation, safety, and infection-prevention protocols.
- Prioritized assignments and adapted to changing operational needs to enhance service delivery.
- Worked independently, prioritized assignments and responded promptly to changing operational needs.
- Managed responsibilities in busy environments, demonstrating attention to detail and commitment to procedures.
Dining Room Coordinator
2 Years 5 Months- Delivered attentive service to older adults, fostering a welcoming and respectful dining experience.
- Ensured resident comfort by promptly addressing requests and effectively relaying concerns to team members.
- Upheld dining-room cleanliness and safety by adhering to service and sanitation procedures.
Education
Aviation and Safety Certification - FA/Aviation
Emergency response procedures; First Aid, CPR and AED; conflict management; passenger emergency response; aircraft evacuation and safety procedures
Skills
Compassionate communication
Emergency safety awareness
Senior support services
Conflict resolution
Support for seniors and vulnerable people
Client record management
Family care coordination
Reliable decision-making
Health and safety training
Business planning
Small business operations
Strategic service planning
Languages
English
Native or Bilingual
Accomplishments
- Supervised team of 9 staff members.
- Promoted to Supervisor for exceeding company goals.
Community Votes
Won Platinum for Top Cleaning Services
Timeline
Dining Room Server
Astoria Residential
02.2019 - 12.2023
Elderly Caregiver & Housekeeper
Aspira Astoria Retirement
01.2019 - 02.2023
Housekeeping
University of Victoria
12.2016 - 09.2019
Owner and Operator
Au Naturel Cleaning Co.
01.2016 - Current
Dining Room Coordinator
Amica Mayfair Care Home
08.2014 - 01.2017
Canadian Tourism College
Aviation and Safety Certification from FA/Aviation