Stephanie Anne Magugat
Oshawa,ON
Summary
Motivated and compassionate individual with a Bachelor of Science in Nursing, extensive experience in customer service, and a strong foundation in healthcare administration. Seeking admission to nursing school to further develop clinical skills and provide high-quality, patient-centered care.
Overview
17
17
years of professional experience
Work History
Customer Service Consultant
Rogers Communications
06.2022 - Current
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Gained in-depth understanding of Rogers's products, systems and policies to give customers expert support.
- Completed product training in Roger's Wireless, Legacy, Ignite & SHM products
- Completed system training in Oneview, V21, SGI and Maestro
Owner/Operator
Alley 28 Beauty House
12.2017 - 05.2022
- Managed day-to-day business operations to ensure business profitability and client's expectations.
- Handled scheduling, confirming and carrying out of lash services within parameters provided by clients.
- Professionally handled customers complaints, gathering all necessary information to make educated decisions and address issues.
- Successfully managed client expectation through clear and concise communication with goal of delivering high levels of customer satisfaction
- Performed Eyelash Extensions services (Classic, Hybrid, Volume and Mega Volume) and Lash Lift and Tint.
Esthetician
Beauty One Spa
01.2017 - 06.2017
- Created relaxing, enjoyable atmosphere to ensure clients comfort on, during and after treatment.
- Listened to client concerns, and identified appropriate resolution to resolve issues quickly and professionally.
- Performed services such as Eyelash Extensions application, Facial Treatments, Nail Care and Relaxation Massages.
Medical Office Administrator
Lapsley Phsiotherapy
12.2015 - 07.2016
- Performed day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing and answering phones and data entry.
- Welcomed and greeted customers in manner that is helpful and friendly; determines purpose of visit and direct patients to appropriate therapist.
- Verified benefits and worked with insurance companies to obtain payments.
- Received, recorded and filed medical payments by check, cash and credit card.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling for both clients and personnel.
First Class Cabin Crew Member
Etihad Airways
02.2008 - 08.2015
- Ensured safety of guests onboard as well as providing exceptional customer service that contributes to company’s goal of delivering best travel experience in industry.
- Ensured that service standards are followed and that customer service is above and beyond expectations are provided to guests.
- Monitored cleanliness and safety features of plane as well as performing all standard security checks without fail before, during and after flights.
- Enthusiastically welcomed guest on board and ensured all needs, demands and concerns are addressed in timely manner.
- Attended preflight briefings and proactively notes down all instructions about special requests and VIPs while anticipating anything else they might need to ensure expectations are met and satisfied.
Education
Diploma - Esthetics
Protege School
Toronto, ON03.2017
Bachelor of Science - Nursing
University of Santo Tomas
Manila, Philippines03.2007
Skills
- Patient-centered communication
- Organizational and multitasking abilities
- Conflict resolution and problem-solving
- Team collaboration and adaptability
Timeline
Customer Service Consultant
Rogers Communications
06.2022 - Current
Owner/Operator
Alley 28 Beauty House
12.2017 - 05.2022
Esthetician
Beauty One Spa
01.2017 - 06.2017
Medical Office Administrator
Lapsley Phsiotherapy
12.2015 - 07.2016
First Class Cabin Crew Member
Etihad Airways
02.2008 - 08.2015
Diploma - Esthetics
Protege School
Bachelor of Science - Nursing
University of Santo Tomas
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