STEPHANIE ANNA RUF
Ayer's Cliff,Canada
Summary
Results-driven professional specializing in account management and sales development with 15+ years of industry experience. Strong focus on customer satisfaction through proactive problem-solving and exceptional service. Demonstrated ability to propel business growth and oversee projects efficiently. Flexible with travel to support client requirements.
Overview
30
30
years of professional experience
Work History
Senior Account Manager K&B USA/Sales Development
Granit Design Inc.
01.2014 - Current
- Guided distributors through project management, product support, and operational strategies.
- Managed end-to-end client processes from initial quoting to final project delivery.
- Proposed enhancements to client drawings and quotes for optimal results.
- Visited job sites and worked directly at client offices for smooth project execution.
- Performed routine check-ins with clients to track satisfaction and project development.
- Implemented training programs for technicians on client interaction over two years.
- Articulated project requirements to internal teams, ensuring timely task execution.
- Addressed client concerns proactively to foster strong business relationships.
Sales Director
Stanstead Journal
01.2007 - 01.2014
- Addressed client inquiries and processed orders to enhance customer service experience.
- Managed training for new employees alongside accounting, invoicing, and collections tasks.
- Oversaw sales of advertising space while coordinating production, formatting, and distribution efforts.
- Completed customs and USPS export forms for newspaper shipment compliance.
- Developed and translated texts for articles, ads, and promotional campaigns.
Real Estate Agent
Century 21
01.2007 - 01.2014
- Assisted clients with buying and selling properties
- Managed listings, viewings, contracts, and negotiations
- Delivered personalized service ensuring client satisfaction
Secretary
Tecnic Driving School
01.2008 - 01.2010
- Managed student registrations, schedules, and payroll
- Maintained office and classroom operations
- Prepared documents and compiled statistical reports
Assistant to VP
Heller Spencer Support
01.2005 - 01.2007
- Oversaw production control and quality verification
- Assisted with design and client project management
- Created sales presentations and managed client accounts
Various Roles – Customer Service, Credit, Telemarketing
Codet Inc. & ACI Telecentrics
01.2001 - 01.2005
- Receptionist, Credit Manager, Telemarketing Agent, Floor Manager
- Delivered customer service, managed accounts, and supervised staff
Manager, Ice Cream Shop
Bar Laiter
01.2001 - 01.2003
- Developed and implemented process improvements to enhance operational efficiency.
- Streamlined communication channels between management and staff, fostering a collaborative work environment.
- Analyzed performance metrics to identify areas for improvement and establish action plans.
Convenience Store Cashier
Depanneur Quirrion
01.1996 - 01.1998
- Cultivated client relationships to drive satisfaction and enhance retention.
- Executed end-of-day inventory counts, reconciling cash transactions accurately.
- Restocked shelves throughout the day to ensure product availability.
- Processed orders with distributors to sustain optimal stock levels.
Education
GED - Secretarial Studies
01.2001
Skills
- Strategic account management
- Client satisfaction
- Project oversight
- Employee training and onboarding
- Multilingual communication
Languages
English
Native or Bilingual
French
Native or Bilingual
German
Native or Bilingual
Timeline
Senior Account Manager K&B USA/Sales Development
Granit Design Inc.
01.2014 - Current
Secretary
Tecnic Driving School
01.2008 - 01.2010
Sales Director
Stanstead Journal
01.2007 - 01.2014
Real Estate Agent
Century 21
01.2007 - 01.2014
Assistant to VP
Heller Spencer Support
01.2005 - 01.2007
Various Roles – Customer Service, Credit, Telemarketing
Codet Inc. & ACI Telecentrics
01.2001 - 01.2005
Manager, Ice Cream Shop
Bar Laiter
01.2001 - 01.2003
Convenience Store Cashier
Depanneur Quirrion
01.1996 - 01.1998