Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Stephanie Zook

Lethbridge

Summary

Dynamic and results-driven leader with a proven track record in team leadership, project management, and strategic execution. Adept at streamlining operations, upholding high performance standards, and aligning initiatives with organizational objectives. Recognized for a collaborative leadership style and unwavering commitment to excellence.
Experienced retail management professional with a strong foundation in operational oversight and team development. Skilled in driving store performance through strategic planning, effective inventory control, and exceptional customer service. Demonstrates adaptability in fast-paced environments and consistently meets business targets through proactive staff training and engagement.
Motivated and detail-oriented candidate seeking an entry-level [Job Title] position. Brings strong organizational capabilities, a passion for learning, and a team-focused mindset to support company goals and contribute to long-term success.

Overview

1
1
Certification

Work History

Assistant Store Manager-Front End

Walmart
2023 - 2025
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.

Store Manager

Walmart
2017 - 2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Interacted well with customers to build connections and nurture relationships.

Fresh Co-Manager

Walmart
2016 - 2017
  • Ensure food safety compliance by prioritizing standards and fostering a team understanding of best practices
  • Maintained food safety as a top priority by ensuring full team compliance and reinforcing the significance of safe practices
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

General Merchandising-Co-Manger

Walmart
2008 - 2016
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.

Education

Criminal Justice Policing Diploma - Policing

Lethbridge College
Lethbridge
01-2003

Criminal Justice Security-Diploma - Security

Lethbridge College
Lethbridge
01-2003

High School Diploma -

Catholic Central High School
Lethbridge, AB
01-1997

Skills

  • Problem-solving
  • Customer focused
  • Inventory control
  • Merchandising and operations
  • Strong customer relations skills
  • Customer service and engagement
  • Team leadership -Mentoring and coaching
  • Dependable
  • Hardworking
  • Dedicated
  • High sense of urgency
  • Results-oriented
  • Ability to make informed decisions under pressure

Languages

English

Certification

Walmart School of Learning Certificate-Management Certificate-2005

Harvard Leadership Program (via Walmart)

Sam Walton Institution Training (via Walmart)

Fresh Basic Training

Walmart leadership programs and compliance certificates

Champion for Walmart Woman and retail programs

Timeline

Assistant Store Manager-Front End

Walmart
2023 - 2025

Store Manager

Walmart
2017 - 2023

Fresh Co-Manager

Walmart
2016 - 2017

General Merchandising-Co-Manger

Walmart
2008 - 2016

Criminal Justice Policing Diploma - Policing

Lethbridge College

Criminal Justice Security-Diploma - Security

Lethbridge College

High School Diploma -

Catholic Central High School

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Stephanie Zook