Stephanie Zepeda
Imperial Beach
Summary
Results-driven financial professional with over 8+ years of experience in retail branch operations and compliance. Proven success as a supervisor in retail banking, overseeing workflows, ensuring regulatory compliance, and leading teams to achieve operational excellence. Expertise in BSA/AML compliance, fraud detection, and risk management. Demonstrates strong analytical skills, problem-solving abilities, and success in documentation.
Overview
17
17
years of professional experience
Work History
Client Service Associate Lead II- Officer
California Bank & Trust
03.2020 - Current
- Assisted customers with banking transactions identified and serviced customer needs and resolved complex issues
- Assigned and distributed workflow to support efficient and effective front line operations
- Conducted enhanced due diligence for high-risk customers and transactions
- Evaluated customer data to identify and prevent fraudulent activities.
- Maintained up-to-date knowledge of evolving regulations and industry standards to mitigate risks
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Relationship Banker
Bank of America, Midway & Kemper
03.2017 - 03.2020
- Backed up teller team by handling needs of new and existing customers at main counter
- Presented new and additional products and services to existing customers
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies
- Achieved consistent recognition as top sales performer
- Assisted with complex transactions using overrides and functions requiring additional authorization levels
Manager
Wings Empire
01.2008 - 01.2018
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Carefully interviewed, selected, trained and supervised staff
- Correctly calculated inventory and ordered appropriate supplies
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Reconciled cash and credit card transactions to maintain accurate records
Education
Diploma -
Mar Vista High School
Imperial Beach, CA01.2008
Skills
- Documentation
- BSA/AML Compliance
- Investigative techniques
- Investigative Analysis
- Complex Transactions
- Analytical Skills
- Independent Work
- Fraud prevention
Timeline
Client Service Associate Lead II- Officer
California Bank & Trust
03.2020 - Current
Relationship Banker
Bank of America, Midway & Kemper
03.2017 - 03.2020
Manager
Wings Empire
01.2008 - 01.2018
Diploma -
Mar Vista High School
Similar Profiles
JAIME GLEASONJAIME GLEASON
Communications Manager at California Bank & TrustCommunications Manager at California Bank & Trust
ALEXIS OCHOAALEXIS OCHOA
Branch Relationship Banker at California Bank & TrustBranch Relationship Banker at California Bank & Trust
Tanya DecordobaTanya Decordoba
Treasury Management Sales Consultant/AVP at California Bank & TrustTreasury Management Sales Consultant/AVP at California Bank & Trust
Zak JohnsonZak Johnson
Regional Commercial Banking Manager - Senior Vice President at California Bank & TrustRegional Commercial Banking Manager - Senior Vice President at California Bank & Trust
Hunter CurrinHunter Currin
Customer Sales Representative at Soapy Joes WashCustomer Sales Representative at Soapy Joes Wash