Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Stephanie Young

Summary

Accomplished Store Manager at Suzy Shier, adept in Retail Inventory Management and fostering positive customer relations, significantly reducing staff turnover and maximizing sales through innovative strategies. Skilled in multitasking and organization, demonstrated a proven track record of enhancing customer satisfaction and team performance.

Overview

23
23
years of professional experience

Work History

Store Manager

Suzy Shier
02.2016 - 10.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Recruiting, hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

3rd Keyholder

Bath & Body Works
08.2016 - 02.2017
  • Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
  • Oversaw the processing of shipments, verifying accuracy of delivered items against purchase orders and invoices.
  • Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
  • Conducted regular inventory audits to maintain accurate stock counts and prevent loss or theft of merchandise.
  • Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
  • Managed cash register operations accurately, ensuring timely transactions and minimal errors.
  • Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Assistant Manager

Wendys Restaurant
06.2015 - 08.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.

Assistant Manager

Burger King
08.2000 - 06.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

High School Diploma -

Memorial Composite High School
Sydney Mines, NS
06.2000

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Retail Inventory Management
  • Inventory Control
  • Recruitment and hiring
  • Goals and performance

references

Michelle Parkinson - Regional Manager (Suzy Shier)- 902-403-8839

Cara Walsh - District Manager ( Shier Shier)- 902-220-9028

Suzanne Hughes - Assistant Manager ( Suzy Shier)- 902-595-4673

Athira Baby - 3rd KeyHolder( Suzy Shier) - 902-919-2776

Beulah Broomes - Former Manager( bath& body works & Burger King) - 902-578-0871

Timeline

3rd Keyholder

Bath & Body Works
08.2016 - 02.2017

Store Manager

Suzy Shier
02.2016 - 10.2023

Assistant Manager

Wendys Restaurant
06.2015 - 08.2016

Assistant Manager

Burger King
08.2000 - 06.2015

High School Diploma -

Memorial Composite High School

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Stephanie Young