Stephanie Wilson
Toronto,ON
Summary
Reliable, articulate, and highly organized professional with 10+ years of progressive administrative experience. A socially intelligent and adept communicator, skilled in collaborating across diverse teams within corporate environments. Proven ability to lead initiatives, such as the Leadership Series, fostering team cohesion and professional growth. Seeking to apply these skills to drive organizational success through impactful HR strategies.
Overview
14
14
years of professional experience
Work History
Revenue Administrator
QuadReal Property Group
02.2018 - Current
- Maintain precise accounts receivable entries, charges and tenant records using Yardi software, ensuring accuracy
- Coordinate with the Operations, Accounting, and Leadership teams for timely and accurate monthly reports
- Foster interdepartmental cooperation for timely reporting, while training operations teams on accounts receivables best practices and workflows to enhance efficiency
- Prepare legal documents per Residential Tenancies Act, ensuring compliance, accuracy, and confidentiality
- Liaise across teams to ensure timely and accurate information flow
- Address inquiries and concerns professionally, maintaining high standards of service and support
- Optimize accounts receivable processes using Yardi software, ensuring data accuracy and compliance with Residential Tenancies Act regulations
- Developed and implemented a leadership series to foster professional growth, leadership skills, and employee engagement
- Train staff and coach interns to ensure seamless integration into teams
Community Administrator
Bentall Kennedy (Canada) LP
04.2014 - 02.2018
- Monitored tenant accounts and property arrears, reporting weekly to senior management, ensuring reconciliation
- Processed invoices, purchase orders, and contracts, verifying forms and addressing variances
- Handled deposits, receipts, and tenant charge backs with precision to maintain accounting integrity
- Prepared correspondence in compliance with Residential Tenancy Act, ensuring adherence to operating policies
- Resolved tenant concerns by providing solutions and maintaining effective communication
- Fostered positive tenant relations through effective mediation and prompt resolution of concerns, ensuring high satisfaction levels
Leasing Consultant/Administrative Assistant
Vertica Resident Services
05.2012 - 04.2014
- Processed accounts payable invoices, ensuring accuracy and timely payments to contractors
- Updated tenant files regularly, ensuring accurate records for management review
- Resolved tenant concerns promptly, maintaining high client satisfaction and contributing to a positive residential community atmosphere
Customer Service Representative
TD Canada Trust
12.2010 - 05.2012
- Meticulously managed client accounts, addressing diverse financial needs
- Adhered to branch policies, ensuring compliance and maintaining confidentiality standards
- Optimized transaction processing, enhancing operational efficiency while maintaining strict confidentiality standards and promoting financial service
- Analyzed client financial profiles to deliver tailored solutions, ensuring compliance with branch policies and maintaining operational integrity
Education
Post Graduate Certificate - Human Resources Management
George Brown College
Toronto, ON2025
Bachelor Of Arts (Honours) - Sociology
York University
Toronto, ON2013
Skills
- Collaborative in my ability to work with diverse and dynamic teams while maintaining successful relationships and partnerships
- Diplomatic in my poised communication through successfully curating and executing job aids, reference guides and training new hire
- Innovative in my approach to add value to the organization’s success through initiative led projects that encourage professional development
Timeline
Revenue Administrator
QuadReal Property Group
02.2018 - Current
Community Administrator
Bentall Kennedy (Canada) LP
04.2014 - 02.2018
Leasing Consultant/Administrative Assistant
Vertica Resident Services
05.2012 - 04.2014
Customer Service Representative
TD Canada Trust
12.2010 - 05.2012
Post Graduate Certificate - Human Resources Management
George Brown College
Bachelor Of Arts (Honours) - Sociology
York University