Stephanie Watson
127 Rue de La Pointe- Pelee , Gatineau,QC
Summary
Results-driven professional with over 18 years of progressive experience in banking, talent acquisition, and people management. Skilled in leading teams, driving recruitment strategies, managing customer relationships, and overseeing credit and risk processes. Recognized for developing employees into leadership roles, improving service delivery, and fostering compliance and operational excellence. Adept at partnering with executives and stakeholders to align HR, recruitment, and business objectives, while maintaining a strong focus on customer satisfaction and organizational growth.
Overview
20
20
years of professional experience
Work History
Human Resource & Talent Acquisition Manager
The CFO Centre
12.2021 - Current
- Lead national recruitment for CFOs, Regional Directors, and central staff, scaling the team from 35 to 130 professionals. Advise senior leadership on recruitment and HR strategy.
- Develop and execute sourcing strategies (headhunting, social media, webinars, events) to expand candidate pipelines.
- Oversee employer branding, onboarding, employee relations, compensation, and payroll.
Account Manager
TD Bank
08.2020 - 03.2021
- Engaged customers to understand hardship and deliver financial advice with appropriate solutions.
- Underwrote TDCT debt and provided credit advice and support to customers in hardship.
- Served as resource for complex default cases in real estate lending, refinancing, amortization, and CMHC guidelines.
Talent Acquisition Partner II – Personal Banking
TD Bank
09.2019 - 08.2020
- Served as Talent Acquisition Partner recruiting for various roles such a credit analyst, underwriters and senior manager roles across the region and Canada.
- Developed strong relationships with hiring managers, understanding their unique needs and providing tailored recruitment solutions.
- Provided guidance on role requirements, interviewing tips and career development opportunities.
Talent Acquisition Partner – Phone Channel
TD Bank
03.2019 - 09.2019
- Talent Acquisition Partner for Phone Channel, TDAF, and Claims.
- Managed end-to-end recruitment for entry- to mid-level roles
- Led diversity and inclusion initiatives within the talent acquisition team, promoting an inclusive work environment for all employees.
Manager – MBNA Phone Channel
TD Bank
04.2014 - 03.2019
- Led and developed a team of 15–20 Customer Service Officers.
- Coached and managed performance (PIP, LOR), leaves, and accommodations.
- Mentored 20+ employees who advanced into leadership and compliance roles.
- Oversaw performance metrics including sales, efficiencies, compliance, and adherence.
- Achieved and exceeded sales and product performance goals.
- Administered payroll and HR/benefit inquiries.
- Supported conversion efforts for new platform transition.
- Promoted TD culture during MBNA-to-TD transition.
- Earned TD League of Excellence Award (2019).
Manager of Customer Service
TD Bank
02.2009 - 04.2014
- Managed a team of 10+ service employees.
- Trained, oversaw and mentored team members to strengthen performance and to achieve branch sales and referral goals.
- Coached team to resolve customer problems and supported negotiations when required.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally (CEI)
- Oversaw policy adherence to ensure successful audit outcomes
- Optimized scheduling to meet customer demand and compliance requirements.
Financial Service Representative
TD Bank
06.2008 - 02.2009
Customer Relations Coordinator
TD Bank
10.2007 - 06.2008
Customer Service Representative
TD Bank
03.2006 - 10.2007
Education
Resident Care Attendant Diploma -
Sprott-Shaw College
01.2001
High School Diploma -
S.J Willis
Victoria, BC06.2000
Skills
- Talent acquisition & workforce planning
- Recruitment strategy & employer branding
- Leadership & team development
- Performance coaching & training
- Employee engagement &retention
- Compensation, benefits & payroll
- Employee relations & HR Policy
- Fully Bilingual English/French
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Human Resource & Talent Acquisition Manager
The CFO Centre
12.2021 - Current
Account Manager
TD Bank
08.2020 - 03.2021
Talent Acquisition Partner II – Personal Banking
TD Bank
09.2019 - 08.2020
Talent Acquisition Partner – Phone Channel
TD Bank
03.2019 - 09.2019
Manager – MBNA Phone Channel
TD Bank
04.2014 - 03.2019
Manager of Customer Service
TD Bank
02.2009 - 04.2014
Financial Service Representative
TD Bank
06.2008 - 02.2009
Customer Relations Coordinator
TD Bank
10.2007 - 06.2008
Customer Service Representative
TD Bank
03.2006 - 10.2007
Resident Care Attendant Diploma -
Sprott-Shaw College
High School Diploma -
S.J Willis
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