Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Stephanie Walters

Edmonton,AB

Summary

Dynamic Client Services Coordinator at Rehoboth Christian Ministries with expertise in Behavioral Therapy and a strong commitment to employee training and advocacy. Proven ability to manage crises and maintain open communication with stakeholders, ensuring compliance with funding budgets while supporting individuals with special needs. Passionate about enhancing client rights and promoting positive outcomes.

Overview

9
9
years of professional experience

Work History

Client Services Coordinator

Rehoboth Christian Ministries
01.2018 - 01.2025
  • Working independently, I have been responsible for overseeing employee training (Client Rights and Abuse Prevention)
  • Being On-Call 24/7 when emergencies arise
  • Assisting with the investigation process when needed
  • Taking the lead role when handling Progressive Discipline and supporting Program Supervisors with mentoring follow-up
  • Tasked with keeping and maintaining deadlines
  • Maintaining open communication with all stakeholders
  • I have been an active member of the Client Rights Advocacy Group (meeting quarterly or as needed) to receive Behavior Support Plans
  • Making sure staffing models stay within the funding budgets

Educational Assistant

Edmonton Public Schools
10.2015 - 06.2017
  • Working directly with the classroom teacher I supported children with varying special needs
  • Provided supervision during recess time.
  • Personal Hygiene support for students who needed additional assistance.
  • Provided office support (answering phones, inputting attendance into the computer system)

Education

Community Support Worker Diploma - Drug and Alcohol Addiction Counselling, Behavioral Therapy, Social Work Level 1, Child and Youth Development Counselling, Mental Health and Palliative Care, Aging with Chronic Illness and Developmental Disabilities, Microsoft Office Applications, Applied Behavioral Analysis

Robertson College
Calgary, AB
10.2020

Skills

  • Drug and Alcohol Addiction Counselling
  • Behavioral Therapy
  • Social Work Level 1
  • Child and Youth Development Counseling
  • Mental Health and Palliative Care
  • Aging with Chronic Illness and Developmental Disabilities
  • Microsoft Office Applications
  • Applied Behavioral Analysis
  • Multitasking
  • Organized

Accomplishments

Worked with both the Town of Trochu and Town of Three Hills to get Weekly Sensory Friendly Swim times added.



Built a partnership with the Calgary Flames that allowed the individuals we supported to attend a closed practice for the Flames. They also got a tour of the Saddledome and meet and greet with the Flames players.

Languages

English
Full Professional

Timeline

Client Services Coordinator

Rehoboth Christian Ministries
01.2018 - 01.2025

Educational Assistant

Edmonton Public Schools
10.2015 - 06.2017

Community Support Worker Diploma - Drug and Alcohol Addiction Counselling, Behavioral Therapy, Social Work Level 1, Child and Youth Development Counselling, Mental Health and Palliative Care, Aging with Chronic Illness and Developmental Disabilities, Microsoft Office Applications, Applied Behavioral Analysis

Robertson College

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