Stephanie Wagner

- Continuously monitors branch performance against key performance indicators, implementing corrective actions to consistently meet or exceed objectives.
- Fosters positive customer relationships through friendly and professional interactions, enhancing the overall customer experience.
- Oversees daily operations to ensure streamlined efficiency, timely task execution, and optimal resource allocation.

- Evaluates employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

- Ensured compliance with industry standards by rigorously adhering to established testing methodologies and best practices.
- Maintained test environment stability through regular maintenance and system upgrades, guaranteeing accurate and reliable testing outcomes.
- Identified and documented critical bugs through comprehensive testing processes, contributing to enhanced product performance.
- Collaborated effectively with development teams to resolve defects and improve application stability and reliability.

- Delivered exceptional service to both existing and prospective customers.
- Conducted solicitation and collection calls to enhance customer relationships and ensure timely payments.
- Educated customers on credit bureau processes and assisted in understanding their credit reports.
- Processed and approved loan applications, ensuring compliance with company policies.
- Safeguarded and maintained accurate customer records to uphold privacy and data integrity.
- Independently managed store opening and closing procedures to ensure smooth daily operations.

- Delivered comprehensive customer service by educating clients on available products, processing loan applications, and granting loans.
- Executed collection strategies through calls, letters, and faxes to ensure timely customer payments.
- Safeguarded and maintained customer records, ensuring accuracy and confidentiality.
- Managed store operations independently, including opening and closing procedures.
- Assumed managerial responsibilities during a two-month absence, overseeing banking, money orders, and reporting to the district manager.
- Provided support and training at multiple Speedy Cash locations, enhancing operational efficiency and staff proficiency.
- Managed and controlled substantial cash transactions, ensuring accuracy and security.

- Prepared and served food and alcoholic beverages with a focus on quality and customer satisfaction.
- Managed opening and closing procedures of the club, ensuring operational readiness and security.
- Independently handled cash till operations, including accurate cash-out processes.
- Oversaw inventory management by stocking beverages and ordering supplies as needed.
- Maintained cleanliness and organization of the club to uphold health and safety standards.

- Performed cooking and cleaning duties to maintain high standards of hygiene and service quality.
- Managed independent store closing procedures to ensure security and readiness for the next business day.
- Operated cash register efficiently, handling transactions and maintaining accurate financial records.
- Coordinated and executed deliveries, ensuring timely and accurate service to customers.