Stephanie Vokey
Conception Bay South,NL
Summary
Detail-oriented Bodily Injury Claims Adjuster experienced in high-level negotiation and persuasion to resolve claims effectively. Managed high call volumes in fast-paced environments, demonstrating reliability and strong communication skills. Committed to professional development through completion of required courses for CIP certification.
Overview
7
7
years of post-secondary education
13
13
years of professional experience
Work History
Bodily Injury Claims Adjuster
The Co-operators Insurance
St. John's, Newfoundland and Labrador
06.2016 - 03.2026
- Evaluated bodily injury claims for accuracy and compliance with company policies.
- Investigated liability issues related to bodily injury claims.
- Analyzed medical records and reports to determine claim validity and coverage.
- Assessed medical records and other relevant documents to determine the extent of injuries sustained.
- Interviewed and spoke with claimants, witnesses, police officers, doctors and other parties to determine claim settlement or denial.
- Conducted field investigations for complex cases.
- Coordinated communication among clients, medical providers, and legal representatives to facilitate effective claim processing.
- Sourced additional information to substantiate claim decisions and enhance overall claim validity.
- Adhered to established standards of practice when evaluating bodily injury claims.
- Managed claim resolution timelines while prioritizing customer satisfaction throughout the process.
- Negotiated settlements with claimants or their representatives in accordance with state laws and insurance policies.
- Attended mediations and court hearings as required by law or requested by the client.
- Collaborated with colleagues within the department to ensure that all deadlines were met.
Auto Claims Representative
The Co-operators Insurance
Calgary, Alberta
06.2013 - 06.2016
- Processed auto claims by gathering necessary documentation and evidence.
- Evaluated claim details to determine coverage and assess liability.
- Updated clients on claim progress and clarified status to ensure understanding and satisfaction.
- Collaborated with repair shops to coordinate vehicle inspections and repairs.
- Advised clients on their rights and responsibilities during the claims process.
- Managed multiple claims concurrently while keeping detailed records to support efficient processing.
- Trained new team members on procedures and best practices for claims management.
- Interviewed claimants to gather additional information, enhancing the accuracy of claims assessment.
Education
Chartered Insurance Professional - Insurance
Insurance Institute of Canada
09.2014 - 04.2020
Diploma - Occupational Health And Safety
Keyin College
Marystown, NL 09.2010 - 05.2012
Crescent Collegiate
Blaketown, NLSkills
- Claim evaluation
- Medical record analysis
- Liability determination
- Settlement negotiation
- Field investigation
- Claims processing
- Customer relationship management
- Insurance policy compliance
- Document management
- Attention to detail
- Conflict resolution
- Time management
- Team collaboration
- Insurance regulations
- Policy interpretation
- Litigation management
- Verbal and written communication
- Repair services coordination
- Liability assessment
- Negotiation strategies
- Settlement management
- Negotiation tactics
Timeline
Bodily Injury Claims Adjuster
The Co-operators Insurance
06.2016 - 03.2026
Chartered Insurance Professional - Insurance
Insurance Institute of Canada
09.2014 - 04.2020
Auto Claims Representative
The Co-operators Insurance
06.2013 - 06.2016
Diploma - Occupational Health And Safety
Keyin College
09.2010 - 05.2012
Crescent Collegiate