Stephanie Van Houdt
Ridgetown,ON
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Bookkeeper
200 Devonshire Inc.
12.2021 - Current
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Streamlined rent collection process, improving on-time payments from tenants.
- Reduced vacancy rates through effective marketing and advertising of rental properties.
- Coordinated move-in and move-out processes, providing a seamless transition experience for tenants.
- Implemented efficient systems for tracking property maintenance tasks, preventing costly repairs due to oversight or neglect.
- Conducted thorough background checks on prospective tenants, reducing instances of late payments and evictions.
- Managed lease renewals proactively, retaining existing tenants at higher rates while minimizing turnover-related expenses like unit cleanings or marketing efforts.
Researcher/Personal Assistant
Acceler8 TV
12.2021 - Current
- Increased research efficiency by streamlining data collection and management processes.
- Enhanced collaboration among team members through clear communication and regular meetings.
- Developed comprehensive reports summarizing research findings.
- Established strong relationships with external partners to facilitate collaborative research efforts.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Managing employers calendar
Receptionist/Administrative Assistant
Dadvand Chiropractic
03.2019 - 03.2020
- Ensured physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel
- Screening incoming telephone calls; recording and transmitting messages
- Scheduling, receiving, and announcing scheduled patients and visitors
- Screening unscheduled patients and visitors
- Arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc
- Reviewing patient forms to ensure completion and accuracy.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Receptionist
Audi London
06.2017 - 05.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled office meetings and client appointments for staff teams.
Hair Stylist
First Choice Haircutters
02.2014 - 05.2018
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Assistant Store Manager
Guess Inc?
08.2009 - 03.2015
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Streamlined inventory management with organized stockrooms and accurate recordkeeping.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Managed scheduling for store shifts to accomplish proper staffing.
Skills
- Exceptional Organization
- Quickbooks
- Accounting and Bookkeeping
- Bank Statement Reconciliation
- Spreadsheet Tracking
- Confidential Document Control
- Data Inputting
- Software Proficiency
- Interpersonal Skills
- Time Management
- Problem Solving
Education
Marvel Beauty School
London, ON
License in Cosmetology
Timeline
Bookkeeper
200 Devonshire Inc.
12.2021 - Current
Researcher/Personal Assistant
Acceler8 TV
12.2021 - Current
Receptionist/Administrative Assistant
Dadvand Chiropractic
03.2019 - 03.2020
Receptionist
Audi London
06.2017 - 05.2018
Hair Stylist
First Choice Haircutters
02.2014 - 05.2018
Assistant Store Manager
Guess Inc?
08.2009 - 03.2015
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