Stephanie Valdivia
Gardena
Summary
Highly motivated and dedicated professional recognized as Employee of the Month for consistently exceeding performance expectations. Proven track record of delivering exceptional customer service and achieving sales targets in a fast-paced retail environment. Strong communication and interpersonal skills, with the ability to build rapport with diverse clientele.
Overview
5
5
years of professional experience
Work History
Office Assistant
Professional Technology Billing Enovachem
06.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Receptionist Administrator
South Bay Veterinary Clinic
12.2023 - 06.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Customer Service/Sales
The Home Depot
11.2019 - 10.2023
- Expertly resolved issues and provided customer assistance in high-pressure environments.
- Worked with a team of upper management to complete projects in a timely manner.
- Prepared daily paperwork for truck rental appointments ensuring accuracy.
- Ability to answer 20+ sales calls per hour.
- Comfortable in approaching customers to share latest promotions.
- Schedule and plan meetings and appointments
- Monitor level of supplies and handle shortages
- Resolve office-related malfunctions and respond to requests or issues
- Knowledge of 'back-office' computer systems and ability to adapt to new office systems quickly
- Working knowledge of POS systems, windows, Microsoft, excel, workforce.
Education
College Degree - Television Arts
Cal State Dominguez Hills
Carson, CAHigh school diploma -
Gardena Senior High School
Gardena, CA06.2017
Skills
- Sales
- Technical Support
- Microsoft Excel
- Computer skills
- Organizational skills
- Microsoft Office
- Communication skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Assistant
Professional Technology Billing Enovachem
06.2024 - Current
Receptionist Administrator
South Bay Veterinary Clinic
12.2023 - 06.2024
Customer Service/Sales
The Home Depot
11.2019 - 10.2023
High school diploma -
Gardena Senior High School
College Degree - Television Arts
Cal State Dominguez Hills
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