Stephanie Uzor
Edmonton,NL
Summary
Passionate Volunteer with experience in various types of outreach initiatives. Energetic individual with compassionate nature and drive to serve local community. Offers in-depth knowledge of community resources and energy to tackle challenging demands. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Volunteer
Pride Centre of Edmonton
Edmonton
03.2024 - Current
- Compiled reports on volunteer activities and accomplishments.
- Attended weekly meetings to discuss progress and future initiatives.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
- Helped organize and implement programs and projects to aid community and individuals.
- Made referrals to utilize community resources for resident's needs.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Organized and maintained records of volunteer hours and donations.
- Provided assistance to staff in the daily operations of the organization.
Cleaning Supervisor
Maid4Rent Cleaning Services
Edmonton
01.2024 - 05.2024
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Provided guidance and support to team members when needed or requested.
- Ensured that all required health, safety, sanitation regulations are followed by staff members.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Delegated work to staff, setting priorities and goals.
Community Support Worker
Grassroots Community Support Foundation
Owerri, Nigeria
02.2016 - 11.2023
- Provided support to individuals with disabilities in activities of daily living.
- Assisted clients in developing life skills and independent living abilities.
- Participated in team meetings, providing input regarding client care plans.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Monitored medications and assisted with medication administration as needed.
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Counseled clients on mental health issues such as depression, anxiety, substance abuse.
- Supported individuals with facility-based planned activities in home and community settings.
- Collaborated with community members to educate public regarding issues such as drug abuse prevention and traffic safety.
- Maintained accurate records and documented client data in company databases.
- Made referrals to utilize community resources for resident's needs.
Customer Care Representative
Etisalat Nigeria
Enugu, Nigeria
05.2013 - 12.2015
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Gathered customer feedback to suggest improvements for products and services.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Prepared customer reports by gathering data collected during customer interactions.
Administrative Assistant
Trans Ekulu Secondary School
Enugu , Nigeria
09.2011 - 12.2012
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Scheduled appointments between clients and customers and internal staff members.
- Inventoried and ordered supplies for office.
- Coordinated appointments, meetings and conferences.
- Prepared and prioritized calendars and correspondence.
Education
Bachelor of Arts - History With International Relations
Imo State University
Nigeria09-2012
High School Diploma -
Desmonstratin Secondary School
Omoku, Nigeria08-2007
Skills
- Answering Phones
- Clerical Support
- Community Engagement
- Telephone Etiquette
- Recordkeeping
- Flexible Schedule
- Food Distribution
- Event Planning
- Documentation And Reporting
- Community Service
- Administrative Support
Certification
- B.A
- WHMIS
- CSTS
- First Aid and CPR
- Alberta Health and Safety Basics for Child Care Providers
Timeline
Volunteer
Pride Centre of Edmonton
03.2024 - Current
Cleaning Supervisor
Maid4Rent Cleaning Services
01.2024 - 05.2024
Community Support Worker
Grassroots Community Support Foundation
02.2016 - 11.2023
Customer Care Representative
Etisalat Nigeria
05.2013 - 12.2015
Administrative Assistant
Trans Ekulu Secondary School
09.2011 - 12.2012
Bachelor of Arts - History With International Relations
Imo State University
High School Diploma -
Desmonstratin Secondary School
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