BALTAZAR MARTINEZ
Sonoma
Summary
Hardworking and dependable Housekeeping Coordinator with 1 year of experience in hotel operations. Experienced in coordinating daily housekeeping activities, managing inventory, and working closely with the front desk to ensure rooms are ready for arriving guests. Known for providing excellent guest service, addressing concerns promptly, and supporting team members in a fast-paced environment. Strong communication, leadership, and organizational skills with a commitment to maintaining high standards of cleanliness, efficiency, and guest satisfaction.
Overview
5
5
years of professional experience
Work History
Housekeeping Coordinator
GLE Operations LLC
200 Stanly Crossroad
06.2025 - Current
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Investigated guest complaints and resolved guest concerns and service recovery issues professionally, maintaining high guest satisfaction scores.
- Conduct monthly linen inventory audits and monitor stock levels to support operational needs and reduce shortages
- Monitor daily occupancy and staffing needs, adjusting schedules by releasing or calling in employees to control labor costs and maintain service standards.
- Coordinate with Front office to prioritize early arrival, and guest requests to ensured a seamless guest experience.
- Utilize Opera cloud and Alice to manage room status, guest requests, and departmental communication
Guest/Housekeeping Department
SRGA Resort LP
Napa
06.2022 - Current
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Team collaboration: Working closely with other departments, such as housekeeping and maintenance, to ensure guest satisfaction and operational efficiency
Pizza Maker
Little Caesars Corp
Sonoma
04.2021 - 06.2022
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Education
High School Diploma -
Creekside High School
Sonoma06.2022
Skills
- Department coordination
- Scheduling expertise
- Clear communication
- Creative thinking
- Inventory monitoring
- Team coordination
- Multitasking
Timeline
Housekeeping Coordinator
GLE Operations LLC
06.2025 - Current
Guest/Housekeeping Department
SRGA Resort LP
06.2022 - Current
Pizza Maker
Little Caesars Corp
04.2021 - 06.2022
High School Diploma -
Creekside High School