Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Stephanie Sylliaasen

Ramona,CA

Summary

Award Winning Bilingual Customer Service Worker with 14 years of retail experience. I have a long history of studying the human mind. I learned about body language reading from my grandmothers college colleague who worked for the government. Along with studying philosophy and psychology. In order to best help a customer no matter how difficult a situation might seem.

Overview

5
5
years of professional experience

Work History

Customer Service Supervisor

Dunn Edwards Paints
01.2021 - 03.2022
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Counted, balanced and reconciled cash and credit card payments. Identified gaps in proper cash-handling procedures.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Provided language translation and customer service skills to clients and employees who spoke Spanish.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Completed bi-weekly payroll for 20 employees

Freight Team Associate

Target
10.2016 - 07.2017
  • Loaded and unloaded trucks.
  • Complied with company and legal requirements to maintain safe working environment.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Operated pallet jacks and forklifts to move freight and load trucks.
  • Kept sales floor areas neat and tidy by removing paper, trash and debris and sweeping floors.
  • Scanned items on arrival and departure to create accurate tracking records.

Education

High School Diploma -

Valhalla High School
El Cajon, CA
06.2008

Skills

  • Body Language Reading
  • Customer Service
  • Business Insight Building
  • Bilingual ( Spanish)
  • Hazardous Chemicals Handling
  • Physical Strength and Stamina
  • Driving and Transportation
  • Cash Drawer Management
  • Data Entry
  • Till Counting
  • Palette Creation
  • Visual Design
  • Schedule Coordination
  • Team Building

Hobbies

  • Psychology and Philosophy Research
  • Writing
  • Drums
  • Interviewer for Celebrity Drummers
  • In the process of learning German and become trilingual

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
German
Elementary

Timeline

Customer Service Supervisor

Dunn Edwards Paints
01.2021 - 03.2022

Freight Team Associate

Target
10.2016 - 07.2017

High School Diploma -

Valhalla High School

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Stephanie Sylliaasen