Stephanie Smith-McDermott
St. Catharines,ON
Overview
16
16
years of professional experience
Work History
Dog & Cat Service Provider
Stephanie Smith Dog Service
St. Catharines, Ontario
12.2023 - Current
- Delivering elevated service for pets within Niagara
TMA Operator & Patroller: Emergency Response Unit
Miller Maintenance
Niagara-on-the-Lake, ON
10.2021 - 08.2025
- Responded to emergencies including accidents, spills and inclement weather while implementing the appropriate emergency plan.
- Coordinated with OPP, Fire, and EMS on-site, and liaised with MTO Central Dispatch to ensure resource availability for public safety on highways 406, 405, 451, 420, and 58.
- Provided traffic control at accident scenes, including set-up and removal of traffic-control signs.
- Communicated clearly and concisely with MTO using two-way radio communication.
- Maintained accurate documentation, including diary logs of incidents and activities occurring during shifts.
- Completed and submitted incident and near-miss reports accurately and on time.
- Identified site deficiencies during inspection patrols and submitted findings to Foreman for timely resolution.
Server
Revalee Brunch Cafe
Vineland, ON
10.2021 - 11.2022
- Delivered friendly, attentive table service to enhance customer satisfaction in a busy brunch-cafe environment.
- Welcomed guests and accurately took and delivered orders, ensuring a positive dining experience for all customers.
- Processed customer payments, ensuring accuracy and efficiency to streamline service during busy shifts.
- Worked collaboratively with front- and back-of-house team members to keep service running smoothly.
Lead Transport Driver
Niagara Dog Rescue
Niagara-on-the-Lake, ON
09.2021 - 06.2022
- Conducted vehicle inspections of a 34-crate Ford Transit Cutaway 17-foot box truck before, during and after transporting rescue dogs to Ontario from southern U.S. states.
- Implemented route-planning techniques that enhanced resource utilization and minimized transport delays.
- Used GPS navigation during multiple shelter pick-ups while traveling between New York State and Georgia.
- Communicated with dispatch on arrival times, delays, and route updates to ensure timely delivery of rescue dogs.
- Maintained clean and hygienic transport conditions in accordance with applicable requirements to support successful border crossings into Canada.
- Safely loaded and unloaded dogs into crates at pick-ups, during scheduled bathroom breaks and upon return to Niagara-on-the-Lake for foster and adopter handoffs.
- Maintained vehicle-maintenance records and driver logs to support regulatory compliance and operational accountability.
- Trained co-pilots on safety protocols and policies for transporting rescued dogs.
Lead Server
Cora Breakfast & Lunch
St. Catharines, ON
01.2011 - 02.2020
- Cultivated relationships with regular customers through attentive service, enhancing their dining experience.
- Resolved customer concerns with professionalism and effective communication, ensuring satisfaction and loyalty.
- Coordinated dining-room personnel to ensure prompt service.
- Trained new staff on restaurant practices, culture and procedures to support productivity and job satisfaction.
- Maintained accurate billing, payment processing and cash-handling practices.
Marketing Representative
Fallsview Casino
Niagara Falls, ON
01.2011 - 04.2012
- Delivered high-quality customer service, enhancing guest satisfaction and fostering client retention.
- Engaged with guests to evaluate satisfaction, resolve concerns, and highlight new offerings.
- Coordinated client correspondence, ensuring accurate records of communications and timely follow-ups.
Education
AZ Tractor Trailer Driver Program -
Zavcor Training Academy
Stevensville, ON 07.2021 - 08.2021
Post Graduate Certificate - Human Resource Management
Niagara College
Niagara-on-the-Lake, ONOntario College Diploma - Hotel, Resort and Restaurant Management
Fanshawe College of Applied Arts and Technology
London, ONVolunteer
- Medical Foster for dogs in-need of care pre, post and during medical intervention while waiting to be adopted.
- Behavioural Foster for dogs requiring specialized attention and modification while waiting to be adopted.
Timeline
Dog & Cat Service Provider
Stephanie Smith Dog Service
12.2023 - Current
TMA Operator & Patroller: Emergency Response Unit
Miller Maintenance
10.2021 - 08.2025
Server
Revalee Brunch Cafe
10.2021 - 11.2022
Lead Transport Driver
Niagara Dog Rescue
09.2021 - 06.2022
AZ Tractor Trailer Driver Program -
Zavcor Training Academy
07.2021 - 08.2021
Lead Server
Cora Breakfast & Lunch
01.2011 - 02.2020
Marketing Representative
Fallsview Casino
01.2011 - 04.2012
Post Graduate Certificate - Human Resource Management
Niagara College
Ontario College Diploma - Hotel, Resort and Restaurant Management
Fanshawe College of Applied Arts and Technology