Stephanie Shillington
Carnduff,SK
Summary
Personable, friendly, and efficient team member striving to maximize customer satisfaction and service. Strong problem solving skills to provide effective problem resolution. Skilled in promoting sales and services to our customers without losing customer satisfaction. Versatile As Branch Manager I offer financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned team player with 10 years of experience overseeing day-to-day operations of BMO Bank of Montreal. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
11
11
years of professional experience
Work History
Early Childhood Educator
Oxbow Community Childcare Centre
Oxbow, SK
09.2023 - Current
- Provided a safe and stimulating learning environment for young children.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Implemented appropriate strategies to manage challenging behaviors.
- Assisted with planning, preparing and serving meals according to dietary requirements.
- Stuck to daily routines to help children feel comfortable and promote development.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Organized and led activities to promote physical, mental and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Engaged with children on individual basis to build positive, trusting relationships.
Branch Manager
BMO Bank of Montreal
Carnduff , SK
03.2023 - 09.2023
- Verified cash by balancing cash drawers and maintaining cash count records.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Disciplined employees to encourage compliance with company policies and procedures.
Personal Banking Associate
BMO Bank of Montreal
Carnduff, SK
11.2019 - 03.2023
- Mutual Fund Registered
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Set up new and regularly serviced existing accounts to bring in maximum revenue.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Advised customers on bank products, services and financial planning options.
- Researched and resolved open items and deposit issues.
Customer Service Representative
BMO Bank Of Montreal
Carnduff, Saskatchewan
06.2013 - 11.2019
- Greet customers by name to ensure they have the best customer experience and to make them feel as if their time is valuable.
- Met or exceeded revenue objectives by promoting BMO products to customers during service, account and sales follow-up calls.
- Addressed customer service inquiries quickly and accurately.
- Perform daily tasks such as helping clients with deposits, withdraws bill payments and any other inquiry they make have.
- Completed daily tasks while making sure they are within compliance and complete confidentiality
- Completion of monthly tasks, for example Health and Safety Inspection.
Education
Canadian Investment Funds Course
IFSE Institute
05.2022
High School Diploma -
Carnduff Education Complex
Carnduff, SK06.2007
Skills
- Passionate with helping
- Active listening
- Problem-solving abilities
- Able to provide appropriate support during phone calls, incoming or outgoing
- Courteous demeanor
- Adaptive team player
Timeline
Early Childhood Educator
Oxbow Community Childcare Centre
09.2023 - Current
Branch Manager
BMO Bank of Montreal
03.2023 - 09.2023
Personal Banking Associate
BMO Bank of Montreal
11.2019 - 03.2023
Customer Service Representative
BMO Bank Of Montreal
06.2013 - 11.2019
Canadian Investment Funds Course
IFSE Institute
High School Diploma -
Carnduff Education Complex
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