Stephanie Sharpe
Airdrie,Alberta
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
International Operations Agent
Crane Worldwide Logistics
05.2022 - Current
- Liaise with a trucking company for pick-up/collection from customer/supplier
- Book space with carriers / GSAs for airspace
- Work with carriers / co-loaders for ad-hoc rates
- Ensure cost from carriers / GSAs is not above customer sell rates
- Execute/prepare documentation (MAWB, HAWB, Manifest, COO, etc..)
- Enter cost and revenue in the TMF system
- Link customer EDI (if required) in the TMF system
- Update customer with flight details and POD for Door-to-Door shipments
- Send e-mail pre-alerts to respective destination stations
- Post TMF system pre-alert to respective destination stations
- Follow-up with destinations stations for POD for Door-to-Door shipments
- Update mandatory milestones in TMF track and trace
- Follow-up with carriers / GSAs for any off-loading.
Operations Coordinator
WestJet Airlines – Cargo Division
09.2019 - 05.2022
- Provides support to internal guests, including the CSSAs, WestJet Load Control, WestJet Encore Dispatch, Sales, and other WestJetters
- Provides support to guests, including WestJet Cargo guests, interline partners, account holders, and Cargo Warehouse partners
- Provides tracking of cargo discrepancies and occurrences to the Regional Managers
- Focus on proactive solutions to daily operational challenges
- Review flight delay codes related to cargo for accuracy and dispute if needed
- Coordinate the shipments with all shippers, consignees, warehouses, ramp, etc
- Establish and maintain guest relations or recover guests by supporting concerns regarding mishandled, lost, damaged or pilfered items / claims, service failures, IROPs and receive and help resolve guest service and procedural issues that arise from the Cargo Contact Centre
- Provide an exceptional guest experience, guidance and support to the CSSAs through peer mentoring, educating and remaining solution focused at all times
- Effectively guide CSSAs through decision making while balancing the needs of the guest with the needs of the business
- Perform capacity management duties.
Cargo Agent / Office Manager
YYC Freight Services
12.2013 - 08.2019
- Managed a team of 10 employees
- Ensured my team was productive and stayed on task
- Trained new employees and ensured they have the proper tools and knowledge to succeed
- Accepting and handling cargo to ensure it’s safe to travel on any aircraft
- Helped in the warehouse and in the dispatch divisions when needed (loading/unloading drivers, competing pick-ups and deliveries, etc)
- Supported the flight build planner when needed
- Ensuring that all regulations are complied with for CBSA, IATA, Transport Canada, and the ACS program
- Ability to assess any situation and problem solve
- Ensured there is commutation with the airline staff with all other employees and managers/supervisors
- Assisted in coordinating numerous charter flights.
Customer Service Representative
Bass Pro Shops – Crossiron Mills
07.2013 - 12.2013
- Full time cashier in Customer Relations/Customer Service
- Completed opening and closing tasks
- Assisted customers with their purchases and exchanges/returns
- Assisted in training new employees.
Brand Ambassador
Ecco Shoes - Crossiron Mills
12.2009 - 07.2012
- Full time sales representative
- Complete tasks such as shipping and receiving orders
- Demonstrated exceptional customer service
- Assisting in training new employees.
Shipper / Receiver (Part time/Summer Student)
Toromont Energy Industries
06.2007 - 09.2009
- Picked orders and processed them for shipping
- Completed inventory
- Pick-ups and deliveries.
Education
High School Diploma -
Bishop McNally High School
Calgary, AB06.2009
Skills
- Strong communication and computer skills
- Problem-solving skills
- Adaptability and Flexibility
- Dedicated and reliable
- Administrative and Office Support
- Staff Training and program creation
- Customer Relations
- Shipping procedures understanding and call centre experience
Accomplishments
- Dale Carnegie Leadership Training Course (2016)
- Participated in various school sports
Volunteer Experience
- Delivered medical supplies for Global Medic on behalf of WestJet
- Score keeping for sporting events
- Big Brothers and Big Sisters of Calgary
- Regular Blood Donor
References
References available upon request
Languages
English
Native or Bilingual
Additional Information
I have previously held a RAIC and an AVOP D/A permit.
Timeline
International Operations Agent
Crane Worldwide Logistics
05.2022 - Current
Operations Coordinator
WestJet Airlines – Cargo Division
09.2019 - 05.2022
Cargo Agent / Office Manager
YYC Freight Services
12.2013 - 08.2019
Customer Service Representative
Bass Pro Shops – Crossiron Mills
07.2013 - 12.2013
Brand Ambassador
Ecco Shoes - Crossiron Mills
12.2009 - 07.2012
Shipper / Receiver (Part time/Summer Student)
Toromont Energy Industries
06.2007 - 09.2009
High School Diploma -
Bishop McNally High School
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