Stephanie Severs
Ottawa,Ontario
Summary
Proactive Sales Associate with extensive experience in customer engagement and store visual merchandising. Successfully managed cash transactions, returns, and customer issues while promoting repeat business. Strong problem-solving and relationship-building skills, dedicated to providing exceptional customer service and maintaining a welcoming store environment.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Capital sunrooms
Ottawa, Ontario
04.2021 - Current
Sales Associate
Churchills Crossings Menswear
Oshawa, ON
03.2003 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Donevan Collegiate Institute
Oshawa, ON06.1993
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship Building
- Outgoing Personality
Timeline
Administrative Assistant
Capital sunrooms
04.2021 - Current
Sales Associate
Churchills Crossings Menswear
03.2003 - 04.2023
High School Diploma -
Donevan Collegiate Institute
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