Stephanie Sellers
Waterloo,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Office Manager
Assured Automotive
02.2022 - Current
- Oversaw office inventory activities by ordering, creating requisitions, and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Completed bi-weekly payroll for 19 employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Community Healthcare Worker
Bayshore Homecare
01.2021 - 02.2022
- Created and built rapport with clients during home visits that ensure all clients feel comfortable, and cared for.
- Completed aspects of daily living while maintaining their dignity and health requirements.
- Ensured the safety of the client is being met, and reported all safety and health concerns to direct supervisors.
- Provided training to staff regarding client procedures when changes occur.
- Helped vulnerable individuals navigate complex healthcare systems.
Publishing Consultant
M&T Printing Group
01.2019 - 01.2021
- Uploaded and maintained all books on the Volumes website, as well as Indigo, and Amazon.com.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Reconciled all books sales, and distributed royalties to each author on a quarterly basis and provided payment and tax information to authors as needed.
- Review and reconciled all accounts receivable issues.
- Ensured all books are formatted, proofed, and printed within a reasonable time-frame based on the author's needs.
- Completed purchase orders from Indigo, Amazon, and bookstores, as well as all online orders through the Volumes Publishing website.
Customer Service Representative
Majorel
01.2018 - 01.2019
- Answered inbound telephone calls to provide customer service and support for a major technology company.
- Provided daily communication to colleagues regarding client procedural updates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Conducted quality assurance evaluations and provided feedback to colleagues.
- Assisted management by answering questions and providing guidance to agents in support roles.
Education
Child and Youth Worker Diploma -
Fanshawe College of Applied Arts And Technology
London, NoneHuman Services Foundation Certification - undefined
Conestoga College
Kitchener, OntarioAdministrative Assistant Certification -
Fanshawe College of Applied Arts And Technology
London, NoneSkills
- Billing
- Vendor engagement
- Credit and collections
- Office administration
- Payroll and budgeting
- Operations management
- Scheduling
Timeline
Office Manager
Assured Automotive
02.2022 - Current
Community Healthcare Worker
Bayshore Homecare
01.2021 - 02.2022
Publishing Consultant
M&T Printing Group
01.2019 - 01.2021
Customer Service Representative
Majorel
01.2018 - 01.2019
Human Services Foundation Certification - undefined
Conestoga College
Child and Youth Worker Diploma -
Fanshawe College of Applied Arts And Technology
Administrative Assistant Certification -
Fanshawe College of Applied Arts And Technology
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