STEPHANIE Segovia
Aliso Viejo
Summary
Reliable and detail-oriented Overnight Front Desk Agent / Night Auditor with 4+ years of hospitality experience in Marriott and luxury club environments. Experienced in overnight audits, financial reconciliation, guest services, and safety procedures. CPR and Certified Medical Assistant with a proven ability to work independently during overnight shifts while maintaining exceptional guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
Family Tree Othodonics
Mission Viejo
08.2025 - Current
- Assisted orthodontist with direct patient care, including placing, adjusting, and removing braces
- Prepared and managed Invisalign treatments, including digital scanning, fitting, and patient education
- Ensured patient comfort, confidentiality, and understanding of treatment plans
- Maintained a clean, safe, and organized clinical environment in compliance with health and safety standards
Overnight Auditor Front Desk
Renaissance ClubSport
Aliso Viejo
07.2025 - Current
- Conduct nightly audit procedures, balancing daily revenue and reconciling cash, credit card, and ledger accounts
- Prepare and distribute daily financial, occupancy, and revenue reports for management
- Handle overnight check-ins and check-outs while ensuring guest safety and satisfaction
- Monitor property security and respond to emergencies during overnight hours
- Resolve guest concerns independently and professionally
- Maintain accurate records and ensure compliance with company policies
Front Desk Agent/Guest services
Springhill Suites By Marriott
Lake Forest
10.2022 - 08.2025
- Delivered high-level guest service at a Marriott-branded property
- Managed reservations, check-ins, check-outs, and guest billing
- Processed cash and credit card transactions and handled billing adjustments
- Coordinated with housekeeping and maintenance to resolve guest issues
- Maintained Marriott brand standards and guest satisfaction metrics
Education
Associate of Science - Nursing Science
Laredo College
Laredo, TX05-2022
Medical Assistant
Irvine Valley College
Irvine, CASkills
- Patient care
- Invisalign treatment
- Orthodontic procedures
- Digital scanning
- Medical record management
- Customer relationship management
- Guest relations
- Customer service
- Team collaboration
Languages
English
Professional
Spanish
Professional
Certification
CPR certified
Timeline
Orthodontic Assistant
Family Tree Othodonics
08.2025 - Current
Overnight Auditor Front Desk
Renaissance ClubSport
07.2025 - Current
Front Desk Agent/Guest services
Springhill Suites By Marriott
10.2022 - 08.2025
Associate of Science - Nursing Science
Laredo College
Medical Assistant
Irvine Valley College