STEPHANIE SCOTT
Harbor City
Summary
- Venipuncture & Capillary Collection (Pediatric–Geriatric)
- High-Volume Patient Flow Management (50–200+ patients/day)
- Electronic Health Records (Epic, EMR Systems)
- Insurance Verification & Authorizations
- Specimen Processing & Laboratory Procedures
- Patient Scheduling & Care Coordination
- HIPAA Compliance & Patient Confidentiality
- Quality Control & Laboratory Safety Standards
- Team Leadership & Staff Training
- Customer Service & Patient Advocacy
- Venipuncture techniques
- Specimen processing
- Laboratory compliance
- EHR documentation
- Patient scheduling
- Customer relationship management
- Quality control procedures
- Inventory management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Patient intake coordination
- Compassionate care
- Medical terminology proficiency
- Patient identification
Overview
11
11
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work History
Certified Phlebotomist
LabCorp
Los Angeles
09.2023 - Current
- Perform high-volume venipuncture and capillary collections for pediatric, adult, and geriatric populations
- Collect and process specimens for drug screening, biometric testing, and insurance examinations
- Ensure specimen integrity through accurate labeling, centrifugation, aliquoting, and proper storage
- Verify test orders and patient information using electronic laboratory systems
- Maintain strict adherence to CLIA, OSHA, and infection control protocols
- Manage patient intake, identification, billing information, and payment processing
- Maintain temperature logs, equipment maintenance records, and quality control documentation
- Provide compassionate, culturally competent patient care in fast-paced environments
- Support laboratory operations including inventory management and supply tracking
- Recognized for professionalism when servicing high-profile clientele, including professional athletes
Phlebotomist / Executive Assistant – Cancer Department
Cedars-Sinai Medical Center
Los Angeles
07.2018 - 02.2025
- Performed venipuncture on diverse patient populations, including oncology, pediatric, and geriatric patients
- Managed daily workflow for 50–200+ patients while maintaining accuracy and patient satisfaction
- Coordinated patient scheduling, including complex procedures and surgical appointments
- Verified insurance eligibility, obtained prior authorizations, and processed copayments
- Maintained and updated patient charts, ensuring accurate documentation in Epic EHR system
- Handled high-volume communications (50–200+ calls/emails daily) with professionalism and efficiency
- Supervised staff, developed schedules, and trained new employees on clinical and administrative procedures
- Served as site coordinator, ensuring smooth operations across multiple departments
- Collaborated with physicians, nurses, and laboratory staff to optimize patient care delivery
- Ensured full compliance with HIPAA, Joint Commission standards, and hospital policies
- Processed patient authorization requests in a timely manner.
- Coordinated with healthcare providers to gather necessary documentation.
- Reviewed insurance policies to determine coverage eligibility.
- Communicated with patients regarding authorization status and requirements.
- Collaborated with team members to streamline authorization processes.
- Educated staff on updates in insurance regulations and policies.
- Coordinated with various departments such as billing, coding, and clinical teams to obtain necessary documentation for authorization submissions.
- Analyzed data from multiple sources including third-party payers, claims systems and other databases to identify issues that may impact the accuracy of an authorization request.
Certified Nursing Assistant (CNA)
Advance Nursing Services
Gardena
05.2017 - 06.2020
- Assisted patients with activities of daily living (ADLs), including feeding, bathing, grooming, and mobility
- Monitored and reported changes in patient condition to nursing staff
- Administered medications and treatments under supervision
- Documented patient care, vitals, and observations accurately and timely
- Managed patient scheduling, intake, and administrative coordination
- Handled high-volume communications (200–300 calls/emails daily)
- Maintained strict patient confidentiality and infection control standards
- Provided compassionate care while supporting patient dignity and comfort
Cabin Cleaner / Lead
Airport Terminal Services
Los Angeles
12.2016 - 03.2018
- Led and trained team members in aircraft cleaning and safety procedures
- Ensured compliance with FAA and company safety regulations
- Coordinated team workflow to meet strict turnaround deadlines
- Managed supply inventory and maintained equipment readiness
Security Officer
Universal Protection Services
Los Angeles
06.2015 - 02.2016
- Monitored premises and performed routine patrols to ensure safety
- Responded to incidents and documented detailed reports
- Provided customer service while maintaining a secure environment
Cabin Cleaner
G2 Secure Staff
Los Angeles
06.2015 - 01.2016
- Cleaned and prepared aircraft interiors according to airline specifications
- Trained new employees and supported onboarding processes
- Maintained safety and sanitation standards in high-pressure environments
Education
Licensed Vocational Nurse (LVN) - In Progress
High School Diploma -
Skills
- Venipuncture & Capillary Collection (Pediatric–Geriatric)
- High-Volume Patient Flow Management (50–200 patients/day)
- Electronic Health Records (Epic, EMR Systems)
- Insurance Verification & Authorizations
- Specimen Processing & Laboratory Procedures
- Patient Scheduling & Care Coordination
- HIPAA Compliance & Patient Confidentiality
- Quality Control & Laboratory Safety Standards
- Team Leadership & Staff Training
- Customer Service & Patient Advocacy
- Venipuncture techniques
- Specimen processing
- Laboratory compliance
- EHR documentation
- Patient scheduling
- Customer relationship management
- Quality control procedures
- Inventory management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Patient intake coordination
- Compassionate care
- Medical terminology proficiency
- Patient identification
Certification
Certified Phlebotomist
- Home Health Aide (HHA)
- Certificate in Nursing
- Certified Medication Technician (CMT)
Timeline
Certified Phlebotomist
LabCorp
09.2023 - Current
Phlebotomist / Executive Assistant – Cancer Department
Cedars-Sinai Medical Center
07.2018 - 02.2025
Certified Nursing Assistant (CNA)
Advance Nursing Services
05.2017 - 06.2020
Cabin Cleaner / Lead
Airport Terminal Services
12.2016 - 03.2018
Security Officer
Universal Protection Services
06.2015 - 02.2016
Cabin Cleaner
G2 Secure Staff
06.2015 - 01.2016