Stephanie Sawyer
Martensville,SK
Summary
Dynamic leader with a proven track record at Sherwood RV, adept in CRM proficiency and persuasive communication. Excelled in boosting client satisfaction and sales through strategic negotiations and effective problem-solving. Demonstrates exceptional project management and interpersonal skills.
During COVID I homeschooled my children and am so happy to be back into the workforce!
I have taken numerous courses regarding communicating with influence, time management and customer service.
Overview
25
25
years of professional experience
Work History
Sales Consultant
Sherwood RV
Saskatoon, SK
04.2022 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Marketing Manager
Clair Hills Retirement Residence
Waterloo, ON
08.2017 - 03.2020
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Property Manager
Rez-One Student Accommodation Centre
Waterloo, ON
09.2016 - 08.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with legal counsel to resolve tenant disputes.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
Property Manager
Drewlo Holdings
Kitchener, ON
01.2014 - 09.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Property Manager
Minto High Park Village
Toronto, ON
09.2009 - 01.2014
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Dispatcher
TST Overland Express
Kitchener, ON
01.2000 - 12.2009
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Education
High School Diploma -
Bluevale Collegiate Institute
Waterloo, ONSkills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Persuasive Communication
- Closing Techniques
- Sales Strategies
- Project Management
- Customer Relationship Building
- Negotiation Tactics
- Complex Problem-Solving
- Customer Relations
- Sales closing
- Interpersonal communication skills
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Reliable and Responsible
- Honest and Dependable
- Decision-Making
Languages
English
Native or Bilingual
Timeline
Sales Consultant
Sherwood RV
04.2022 - Current
Marketing Manager
Clair Hills Retirement Residence
08.2017 - 03.2020
Property Manager
Rez-One Student Accommodation Centre
09.2016 - 08.2017
Property Manager
Drewlo Holdings
01.2014 - 09.2016
Property Manager
Minto High Park Village
09.2009 - 01.2014
Dispatcher
TST Overland Express
01.2000 - 12.2009
High School Diploma -
Bluevale Collegiate Institute