STEPHANIE SARIMA OWIRIWA
Glace Bay,NS
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Next Cash & Carry
Port Hacourt, Nigeria
2024.02 - 2024.08
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Operated point-of-sale system accurately to process payment from customers.
- Tracked inventory levels throughout the day and restocked items as needed.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Self Checkout Attendant
Park ‘N’ Shop
Port Hacourt, Nigeria
2023.07 - 2023.12
- Ensured proper operation of self-checkout machines by troubleshooting technical issues.
- Monitored and maintained checkout lanes to ensure customer satisfaction.
- Processed cash, check and credit card payments accurately.
- Verified accuracy of prices against item label during checkout process.
- Assisted customers with scanning, bagging, and payment processes.
Grocery Clerk
Market Square
Port Hacourt, Nigeria
2022.01 - 2022.10
- Assisted customers with locating items in the store, answered questions about products and prices.
- Restocked shelves, managed inventory, and ensured product displays were tidy and appealing.
- Verified price on tags against prices sheets for accuracy and updated tags when necessary.
- Collaborated with team to optimize store layout and product placement.
- Organized backroom storage areas according to company standards for safety and efficiency.
Cleaning Supervisor
Tinaz Eatery
Port Hacourt, Nigeria
2020.11 - 2021.12
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Maintained high standards of cleanliness and hygiene ensuring a safe and welcoming environment.
- Supervised and coordinated the daily cleaning activities in assigned areas, entail task are completed to a high standards.
- Ensure all cleaning materials, equipment and supplies are available as and that they are used correctly.
- Managed cleaning schedules efficiently to maximize disruption to operations.
- Maintain records of attendance, leave request, overtime hours worked and other relevant data for payroll processing purposes.
Cashier
Port Hacourt Mall
Port Hacourt, Nigeria
2019.12 - 2020.10
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Balanced cash register and ensured day reconciliation with zero discrepancies.
- Built rapport with customers, providing a friendly shopping environment.
Customer Service Representative
ShopRite Garden City
Port Hacourt, Nigeria
2017.06 - 2018.09
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Improved customer feedback through surveys and used the data to improve customer service.
- Coordinated with team members to ensure smooth daily operations.
Education
Bachelor of Science - Biology
Cape Breton University
Sydney, CanadaSkills
- Executive team leadership
- Customer Service
- Cash handling
- Multitasking
- Inventory Management
- Adaptability
- Attention to detail
Timeline
Retail Sales Associate
Next Cash & Carry
2024.02 - 2024.08
Self Checkout Attendant
Park ‘N’ Shop
2023.07 - 2023.12
Grocery Clerk
Market Square
2022.01 - 2022.10
Cleaning Supervisor
Tinaz Eatery
2020.11 - 2021.12
Cashier
Port Hacourt Mall
2019.12 - 2020.10
Customer Service Representative
ShopRite Garden City
2017.06 - 2018.09
Bachelor of Science - Biology
Cape Breton University