STEPHANIE SARABIA
Azusa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Theme Park Experience Services
Disneyland Resort
11.2021 - Current
- Answer back-to-back incoming calls and simultaneous chat messages as needed
- Utilize multiple computer systems with a significant amount of technical and product memorization
- Work efficiently and accurately with attention to detail and low volume of errors
- Maintain the integrity of the Disney brand and confidentiality as required
- Listen to understand, then resolve the situation using the appropriate methods and tools provided
Group Travel Operations (Back-up)
Disneyland Resort
03.2022 - Current
- Processed Grad Nite orders to ensure that the payments are process.
- Utilize multiple computer systems such as: Amadeus Advanced, PlanEars, S.O.R, and Bolt ticket ordering system
- Take calls and make inquiries on Amadeus Advance.
Disney Imagination Campus (Back-up)
Disneyland Resort
10.2022 - 01.2023
- Made calls to schools to ensure they have submitted their ticket order and remind them about their payments and deadlines.
- Utilize multiple computer systems to support all Disney Imagination Campus including Grad Nite such as: Salesforce, PlanEars, G.R.O.O.T, and Bolt ticket ordering system.
In Market Sales-Disney Desk
Disneyland Resort
01.2012 - 11.2021
- Work independently in different locations, including hotels, shopping centers and the Disneyland Resort Welcome Center
- Provide excellent guest service
- Customize ticket option that is right for guests based on their needs
- Work with cash and manage daily ticket inventory
- Make reservations for guests
- Serve as acting Specialist/Lead when needed
- Train new employees
- Perform other duties as assigned
Hotel Collateral Administrator (as needed)
Hotel Collateral Administrator
01.2015 - 10.2018
- Traveled to affiliated hotels and provide services such as stock brochures, maps, and ticket inventories
- Provided general office support and assisted where help was needed
- Kept records of inventory
Retail/Cashier
Retail/Cashier
11.2010 - 01.2012
- Greeted guests entering the store
- Helped locate or obtain merchandise based on customers’ needs and desires
- Computed sales prices, total purchases, and processed cash or credit payments
Education
Master of Business Administration - Marketing
Brandman University
Irvine, CA05.2021
Bachelor of Science - Business Administration
California State University Dominguez Hills
Carson, CA05.2015
Skills
- Fluent in Spanish language
- Strong verbal and written communication
- Analytical problem-solving
- Cross-functional collaboration
- Detail-oriented task management
- Initiative-driven individual with a passion for knowledge
- Proficient in Mac and PC systems
- Positive interpersonal skills
- Collaborative teamwork
- Analytical problem-solving
- Adaptable to change
Languages
Spanish
Native or Bilingual
Timeline
Disney Imagination Campus (Back-up)
Disneyland Resort
10.2022 - 01.2023
Group Travel Operations (Back-up)
Disneyland Resort
03.2022 - Current
Theme Park Experience Services
Disneyland Resort
11.2021 - Current
Hotel Collateral Administrator (as needed)
Hotel Collateral Administrator
01.2015 - 10.2018
In Market Sales-Disney Desk
Disneyland Resort
01.2012 - 11.2021
Retail/Cashier
Retail/Cashier
11.2010 - 01.2012
Bachelor of Science - Business Administration
California State University Dominguez Hills
Master of Business Administration - Marketing
Brandman University