Stephanie Santos
Bell Gardens
Summary
Results-focused professional with years of experience in documentation and recordkeeping, data entry and computer skills. Proactive leader with strengths in communication and collaboration. Proficient in leveraging analytical as well as written and verbal skills to promote efficiency and influence positive outcomes.
Overview
13
13
years of professional experience
Work History
Custody Records Clerk I
Los Angeles County Sheriff's Department
05.2023 - Current
- Assisted with typing and data entry for custody records.
- Followed up with other agencies by phone regarding missing or needed information.
- Updated files to reflect current information and sorted all paperwork according to dates and significance.
- Processed booking of individuals into the system.
- Processed paperwork for custody release.
- Created and printed labels for well-organized filing.
Client Relationship Consultant
US Bank
05.2015 - Current
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Created or updated records with new files or information.
- Answered inbound calls, chats and emails
- Verified documents and associated records to catch and resolve discrepancies.
- Updated customer accounts, addresses and contact information within call management databases.
- Responsible for complying with bank policies such as Anti-money laundering and Bank Secrecy Act
- Mentored new employees on procedures and policies to maximize team performance.
- Analyzed and reviewed account activity for possible money laundering and suspicious activity
- Made sure the branch’s functions were under compliance and ready for the yearly audit
- Exceeded quarterly sales goals while continuously maintaining a pipeline
Operations Representative
LA Fitness
06.2014 - 05.2015
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Updated member records with new information
- Maintained office machines and supplies and coordinated servicing of malfunctioning equipment.
- Directed day-to-day operations for the club to run efficiently
- Presented performance and productivity reports to supervisors.
- Assisted members with new membership setup
- Processed calls to update payments
Sales associate/Assistant Manager
Seven Eleven Stores
11.2010 - 05.2014
- Submitted inventory orders and forecasted sales trends
- Trained new staff members to be part of a friendly and successful team
- Conducted interviews for new hires
- Exceeded sales goals and increased productivity
- Handled large sums of cash and balanced the registers at the end of every shift
Education
Bachelor of Science - Criminal Justice
California State University Dominguez
Hills, Carson, CA.05.2022
Associate Degree - Administration of Justice
Pasadena City College
Pasadena, CA05.2019
Skills
- Outstanding written and verbal communication skills
- Documentation and recordkeeping
- Advanced in Word, Excel, Power Point and Outlook
- Efficient and Detail-Oriented
- Data Entry
- Fluent in Spanish
- File Management
- Phone communication
- Administrative Functions
Timeline
Custody Records Clerk I
Los Angeles County Sheriff's Department
05.2023 - Current
Client Relationship Consultant
US Bank
05.2015 - Current
Operations Representative
LA Fitness
06.2014 - 05.2015
Sales associate/Assistant Manager
Seven Eleven Stores
11.2010 - 05.2014
Bachelor of Science - Criminal Justice
California State University Dominguez
Associate Degree - Administration of Justice
Pasadena City College
Similar Profiles
Amber SageAmber Sage
Senior Criminalist at Los Angeles County Sheriff's DepartmentSenior Criminalist at Los Angeles County Sheriff's Department
Rene FajardoRene Fajardo
Deputy Sheriff at Los Angeles County Sheriff's DepartmentDeputy Sheriff at Los Angeles County Sheriff's Department
Ricardo LangaricaRicardo Langarica
Background Investigator at Los Angeles County Sheriff's DepartmentBackground Investigator at Los Angeles County Sheriff's Department
Mason FrodgeMason Frodge
Journeyman Electrician at Los Angeles County Sheriff's DepartmentJourneyman Electrician at Los Angeles County Sheriff's Department
MARCO MARTINEZMARCO MARTINEZ
Patient Access & Registration Specialist at United States ArmyPatient Access & Registration Specialist at United States Army