Stephanie Santiago
Paradise
Summary
Detail-oriented ICC-Certified Permit Technician with 5+ years of experience in high-volume permit intake and code compliance. Streamlined workflows and coordinated plan reviews to enhance approval times while supporting field inspectors. Completed CALBO/SVABO training alongside maintaining ICC certification, focusing on optimizing processes and improving customer service through effective communication.
Overview
18
18
years of professional experience
Work History
Permit Technician II
Butte County Development Services Building Department
Oroville
06.2020 - Current
- Acted as primary point of contact for contractors, homeowners, and developers, providing guidance on permit requirements and application procedures, resolving inquiries to minimize processing delays.
- Managed high-volume permit intake and screening by verifying application completeness, calculating and collecting fees, and issuing receipts to facilitate timely processing.
- Track and manage permits through the full life-cycle, from intake and plan review through issuance, inspections, and finalization.
- Provided mentorship and oversight to new staff to ensure accuracy in permit processing and regulatory compliance.
- Developed and implemented training resources to support staff proficiency in permit tracking systems, application review, and interdepartmental coordination.
- Monitored permit processing quality and provided feedback to maintain consistency with department policies and service expectations.
- Led on-boarding and training for newly hired Permit Technicians, providing instruction on permit systems, department, procedures, and customer service.
Financial Assistance Associate
Adventist Health
Paradise
03.2018 - 11.2018
- Screened and processed patient financial assistance applications for 21-hospital network, verifying eligibility and updating billing records to ensure accurate account statuses.
- Maintained patient communications to collect documentation and resolve billing inquiries, expediting approvals and enhancing overall patient experience.
- Managed detailed logs and files to ensure transparent, audit-ready application tracking and facilitate timely audits.
Paralegal
Labor Law Office, A.P.C.
Chico
12.2015 - 03.2018
- Conducted client intake interviews, organized evidence, and prepared case summaries and damage calculations to support attorney strategy and trial preparation.
- Drafted, formatted, and filed legal documents with courts; tracked submission statuses and ensured timely service of process to uphold legal protocols.
- Supported lead and associate attorneys in labor law matters by preparing pleadings, correspondence, and court filings for state-wide cases and maintaining case calendars to meet filing deadlines.
- Conducted legal research and organized case files and document management systems to enhance case development.
Logistics Team Member
Target
Chico
10.2008 - 02.2012
- Unloaded and organized merchandise from stock trucks, staged items to departments, and managed overflow back-stock to enhance inventory accuracy.
- Ensured timely stocking and store presentation while adhering to safety protocols and collaborating with team members to achieve operational goals.
- Performed duties efficiently and courteously to enhance overall customer experience.
Education
Associate in Arts - Social and Behavioral Science
Butte-Glenn County Community College
OrovilleAssociate in Science - Court Personnel: Pre-law
Butte-Glenn County Community College
OrovilleAssociate in Science - Criminal Justice
Butte-Glenn County Community College
OrovilleSkills
- Construction permitting
- Zoning analysis
- Compliance standards
- Project coordination
- Operational efficiency
- Data management
- Deadline management
- Problem solving
- Conflict resolution
- Stakeholder engagement
- Team collaboration
- Effective communication
- Adaptability
- Case management
Volunteer Experience
- Northern Valley Catholic Social Service, 5/2020 - 11/2025 in Chico, CA: Rebuild recovery plans for all disaster survivors within Butte County and surrounding communities.
- Local Assistance Center, 6/2020 to Present in Chico, CA: Provide resources for disaster survivors, including food aid, shelter, clothing, and applying for benefits in Butte County.
Certificates Trainings
- ICC-Certified Permit Technician, International Code Council - 8/2022 to present
- California Association of Permit Technicians Member - 8/2022 to present
- Shasta Cascade Chapter International Code Council Member - 10/2025 to present
- Improving Plan and Document Screening Skills for Permit Technicians - 10/2021 CALBO Training
- Highlights of International Zoning Code - 3/2021 SVABO Training
- IBC Occupancy Use Groups and Types of Construction - 3/2021 SVABO Training
- Advanced Overview of Permit Technicians - 5/2021 CALBO Training
- IBC Means of Egress and Interior Environment for Permit Technicians - 3/2021 SVABO Training
- Highlights of IBC Chapter 1 and Legal Aspects of Code Administration - 9/2020 SVABO Training
- Certificate of Achievement in Court Personnel/Pre-Law
Timeline
Permit Technician II
Butte County Development Services Building Department
06.2020 - Current
Financial Assistance Associate
Adventist Health
03.2018 - 11.2018
Paralegal
Labor Law Office, A.P.C.
12.2015 - 03.2018
Logistics Team Member
Target
10.2008 - 02.2012
Associate in Arts - Social and Behavioral Science
Butte-Glenn County Community College
Associate in Science - Court Personnel: Pre-law
Butte-Glenn County Community College
Associate in Science - Criminal Justice
Butte-Glenn County Community College