Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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STEPHANIE SANTARELLI

STEPHANIE SANTARELLI

Summary

Detail-oriented worker with background in warehouse operations. Proven ability to accurately process orders, restock shelves and manage inventory. Expertise in using RF scanners and other warehouse technology to increase efficiency and accuracy in order fulfillment.

Professional with strong experience in fast-paced environments, prepared for FC Associate role. Proven ability to optimize workflows, maintain high standards, and ensure operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Trusted for reliability, effective communication, and problem-solving skills. Proficient in inventory management, logistics coordination, and safety protocols.

Overview

6
6
years of professional experience
1
1
Certification

Work History

FC ASSOCIATE

Amazon
11.2020 - Current
  • Assisted in training new employees on the proper use of equipment, safety protocols.
  • Utilized problem-solving techniques effectively when faced with challenging situations on the job.
  • Pulled merchandise for loading onto delivery trucks or restocking inventory on shelves.
  • Wrapped and moved pallets to designated carrier areas with pallet jack.
  • Ensured that all products were properly labeled according to company standards.
  • Managed multiple tasks efficiently in fast-paced environment, utilizing excellent organizational and time management skills.
  • In addition to being able to lift heavy objects up to 50 lbs., I can also stand for long periods of time while completing assigned tasks.
  • As a Fulfillment Associate, I have developed excellent organizational and time management skills to ensure the efficient completion of tasks.

CAST MEMBER

Cineplex
10.2019 - 05.2021
  • Demonstrated effective communication skills through resolving guest inquiries and complaints in an efficient manner.
  • Provided support to fellow Cast Members while maintaining a positive attitude under pressure.
  • Initiated conversations with guests in order to build relationships, increase satisfaction, and encourage repeat visits.
  • Developed excellent customer service abilities through interacting with guests in a professional and courteous manner.
  • Utilized conflict resolution techniques when dealing with difficult situations or disgruntled guests.
  • Implemented strategies designed to enhance guest experience such as creating a welcoming atmosphere or personalizing interactions when possible.
  • Performed daily operational tasks such as stocking shelves, cleaning areas, and cashiering with accuracy and efficiency.
  • Adapted quickly to different work environments by demonstrating strong interpersonal and problem-solving skills.

EARLY CHILDHOOD ASSISTANT

YMCA of Greater Toronto
06.2019 - 09.2020
  • Assisted with potty training for toddlers and young preschoolers.
  • Monitored behavior of children to ensure compliance with established rules.
  • Developed positive relationships with parents and other staff members to ensure the best possible outcomes for children.
  • Provided safe, nurturing and stimulating environment for children in my care.
  • Implemented age appropriate developmental activities to encourage learning and growth.
  • Adapted teaching methods based on individual needs of each child.
  • Maintained accurate records of attendance, meals served, activities engaged in by each child.
  • Created engaging lesson plans that incorporated educational themes into everyday activities.
  • Adhered to health regulations regarding hygiene practices for infants and toddlers.
  • Fostered a sense of belonging within the daycare setting by providing individual attention to all children.
  • Supported teachers in their daily duties including classroom set up and break down.
  • Organized group activities such as outdoor play, art projects, music and storytelling.
  • Assisted with mealtime preparation and clean-up.
  • Ensured safety of all children while on outings or field trips.
  • Engaged with children during free play times to help promote self-expression.
  • Recognized signs of illness or distress in order to take appropriate action according to policy guidelines.
  • Supervised large groups of children during indoor and outdoor playtimes.

TEA GUIDE

David's Tea
10.2019 - 01.2020
  • Assisted in merchandising activities including arranging window displays, placing new products on shelves and creating promotional materials.
  • Participated actively in training sessions related to product knowledge and customer service techniques.
  • Operated POS system accurately to process payments and complete transactions according to company policies.
  • Provided excellent customer service by greeting customers, responding to inquiries and resolving complaints in a timely manner.
  • Built strong relationships with customers through providing knowledgeable advice on product selection and offering personalized solutions.
  • Maintained store appearance by stocking shelves, setting up displays, organizing merchandise and keeping the area clean.
  • Collaborated with team members to ensure that all tasks were completed efficiently according to company standards.
  • Developed an understanding of product features, advantages, benefits and promotions for various brands within the store's portfolio.
  • Provided feedback on operational issues such as staffing needs or stock availability based on observations during shifts.

Education

DIPLOMA - EARLY CHILDHOOD ASSISTANT

Evergreen College
04.2012

Skills

  • Freight handling
  • Strong interpersonal skills in teams
  • Strong verbal communication
  • Food assembly skills
  • Workplace safety knowledge
  • Behavioral encouragement strategies
  • Educational observation
  • Promoting inclusivity
  • Proficient in computer applications
  • Promoting safety in classroom settings
  • Assist with emotional well-being
  • Sales and service skills
  • Critical reading skills
  • Skilled in support engagement
  • Skilled in navigating Apple macOS
  • Financial transaction processing
  • Accurate order entry
  • Effective cleaning and sanitization
  • Knowledge of beverage licensing regulations
  • Skilled in operating scanning equipment
  • Customer loyalty initiatives
  • Inventory management
  • Pallet jack proficiency
  • Handheld scanning proficiency
  • Knowledge of feeding protocols
  • Early childhood education programs
  • Encouraging educational environment
  • Meal coordination
  • Self-esteem development
  • Attentive listener
  • Non-verbal communication techniques
  • Attentive listening skills
  • Product replenishment
  • Accurate keyboarding abilities
  • Upselling expertise
  • Point of sale systems proficiency
  • Strong written communication skills
  • Service sales proficiency
  • Comprehensive understanding of products
  • Relationship management
  • Service excellence
  • POS system functionality expertise
  • Safety compliance in warehousing
  • Efficient packing strategies
  • Material handling expertise
  • Timely order fulfillment

Languages

English
Native or Bilingual
Italian
Elementary
Spanish
Elementary
ASL
Elementary

Certification

Smart Serve

Timeline

FC ASSOCIATE

Amazon
11.2020 - Current

CAST MEMBER

Cineplex
10.2019 - 05.2021

TEA GUIDE

David's Tea
10.2019 - 01.2020

EARLY CHILDHOOD ASSISTANT

YMCA of Greater Toronto
06.2019 - 09.2020

DIPLOMA - EARLY CHILDHOOD ASSISTANT

Evergreen College

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STEPHANIE SANTARELLI