Stephanie Sandoval
Transportation Coordinator
North Hollywood
Summary
Experienced customer service representative with over 10 years of experience in customer service field. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Seasoned team lead ready for any team or business need with strong customer knowledge and natural leadership talents. Top-notch relationship-builder, articulate communicator and decisive manager. Dedicated to enabling team members to exceed business targets.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Transportation Coordinator
So Cal Equipment Repair, Inc.
01.2024 - Current
- Enhanced communication between drivers, dispatcher, and customers by implementing a centralized information system.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated schedules and communicated changes to customers.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Built professional relationships with new customers and cultivated existing ones.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Utilized Microsoft Excel, and QuickBooks software to manage invoices and payments.
Inside Sales Representative/ Dispacther
H&E Equipment Services Inc.
04.2022 - 01.2024
- Manage friendly and professional customer interactions.
- Answered customers' questions regarding equipment, prices, and availability.
- Developed relationships with existing customers by learning preferences and managing regular communications through email/phone ordering.
- Collaborate daily with outside sales representatives, on customers needs and orders.
- Involved with the daily operations of the branch, fulfilling orders, equipment sourcing and dispatching.
- Safety Coordinator for the branch, maintain monthly and quarterly safety reports, and submit for approval.
- Maintaining the monthly re-rent percentage to at least 30% or above. Keeping track of all costs for re-rent rentals.
- Keeping the AP up to date. Issuing PO's, following the invoices and paying track, and pay the purchase in the same month.
- Delegate and train other inside sales rep, while creating systems to help the daily flow in the office.
- Helping on board new employees, getting them MEWP and PIT certified and inputted into the EHS safety program.
- Aid the branch manager in daily tasks as needed.
- Established and managed supplier and vendor relationships.
- Directed dispatching, routing, and tracking of fleet vehicles and equipment. Daily routing of 8 trucks and outside haulers when necessary.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Dispatcher
United Rentals
07.2021 - 04.2022
- Coordinate dispatching of 5 drivers to accomplish daily deliveries.
- Handle incoming calls and emails from sales reps, and customers regarding deliveries.
- Create delivery routes and optimized plans for traffic, road conditions and other factors.
- Deliver exceptional customer service to individuals contacting the branch or company phone for support and assistance.
- Provide safety training and development services for new and existing drivers.
- Oversee loading and unloading of company vehicles.
- Schedule and dispatch drivers to locations in San Fernando Valley, Malibu, Thousand Oaks, Calabasas, Los Angeles, and Beverly Hills area.
- Check that each scheduled route is appropriately covered by delivery drivers.
- Work closely with customers to effectively resolve issues and complaints for example late deliveries or wrong units.
- Perform swap outs to resolve mechanical issues with equipment or suitability issues.
Inside Sales Representative
United Rentals (North America)Inc.
03.2020 - 07.2021
- Performed dispatch of 5 drivers to accomplish daily deliveries.
Handle incoming calls and emails from sales reps, and customers regarding deliveries.
Create delivery routes and optimized plans for traffic, road conditions and other factors.
Deliver exceptional customer service to individuals contacting the branch or company phone for support and assistance.
Provide safety training and development services for new and existing drivers.
Oversee loading and unloading of company vehicles.
Schedule and dispatch drivers to locations in San Fernando Valley, Malibu, Thousand Oaks, Calabasas, Los Angeles, and Beverly Hills area.
Check that each scheduled route is appropriately covered by delivery drivers.
Work closely with customers to effectively resolve issues and complaints for example late deliveries or wrong units.
Perform swap outs to resolve mechanical issues with equipment or suitability issues.
Department Lead
Porto's Bakery & Cafe
07.2011 - 03.2020
- Sole team lead in charge of Pre-Order Department.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Deploy team members to service stations.
- Inspect work areas in order to ensure efficient service and conformance to standards.
- Administer breaks, communicate attendance and performance of employees to management.
- Document employee behavior, absences, and delays.
- Attributed measures for improving work procedures and performance in order to increase service quality and enhance job safety.
- Help in the training and development of "new hires" and current employees in service, sanitation, and safety procedures.
- Assume the responsibility of cashier, server, barista, trainer, floor supervisor on an as needed basis.
- Able to interact with customers, subordinates, and all levels of management in a positive and effective manner.
- Have an in-depth knowledge of all items, ingredients, and able to answer all guest questions with accuracy.
- Able to work in a fast paced, high volume environment.
- Able to multi-task.
- Have excellent communication and active listening skills. Giving full attention to guests and employees.
- Control department order numbers, and meet weekly sales goals.
- Knowledge of BOSS and MICROS software, used for ordering and customer accounts.
Special Education Aide
Los Angeles Unified School District
08.2015 - 06.2019
- Provided teacher support with curriculum delivery and student behavior management.
- Assessed student needs and reported to instructor.
- Monitored student progress and behavior.
- Supported students in completing classwork and applying academic concepts.
- Managed classroom activities and redirected problematic behavior.
- Supported instructor with test administration, curriculum development and assignment grading.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Co-Manager
Little Caesars Pizza
06.2009 - 07.2011
- As Co-Manager, productively assisted Restaurant Manager in achieving restaurant goals of customer satisfaction and profitability.
- Served customers correct, complete orders within service time goals according to Customer Service Standards, Priority Guidelines, telephone and front counter station procedures and if necessary, Remedy Process.
- Prepared and ensured consistent, high quality products were served to customers.
- Displayed proper image and followed Little Caesars policies, procedures and standards for conduct.
- Cleaned and organized work stations and ensured standards for restaurant image were maintained as directed by management and as required by local health department.
- Performed cash management responsibilities and ensured compliance by Colleagues to all safety and security procedures.
- Provided direction and feedback to Colleagues and followed up by coaching/counseling to ensure job duties were performed and all Little Caesar standards, procedures and policies were achieved.
- Performed the task associated with food, paper, labor, and utility cost controls and monitored shift activities to ensure compliance.
- Completed all paperwork neatly and accurately as described by the Operational Resource Guide (ORG) or as directed by management.
- Followed all procedures associated with opening and closing the restaurant, appropriately handled unexpected occurrences, and notifies appropriate parties in a timely fashion
- Completed assignments as directed by Restaurant Manager including, but not limited to; daily, weekly and period end paperwork, recruiting and training, marketing, restaurant image and cleanliness.
Education
Some College (No Degree) - Liberal Studies
Los Angeles Valley College
Van Nuys, CA 07.2011 - 01.2020
Liberal Studies
California State University Northridge
Northridge, CA 06.2009 - 06.2011
Skills
Multitasking strength
Software
Microsoft Word
Microsoft Excel
Microsoft Outlook
Mac OS
FAST VCR
Rentalman
ROC
Quickbooks
Timeline
Transportation Coordinator
So Cal Equipment Repair, Inc.
01.2024 - Current
Inside Sales Representative/ Dispacther
H&E Equipment Services Inc.
04.2022 - 01.2024
Dispatcher
United Rentals
07.2021 - 04.2022
Inside Sales Representative
United Rentals (North America)Inc.
03.2020 - 07.2021
Special Education Aide
Los Angeles Unified School District
08.2015 - 06.2019
Department Lead
Porto's Bakery & Cafe
07.2011 - 03.2020
Some College (No Degree) - Liberal Studies
Los Angeles Valley College
07.2011 - 01.2020
Co-Manager
Little Caesars Pizza
06.2009 - 07.2011
Liberal Studies
California State University Northridge
06.2009 - 06.2011
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