Stephanie Sagaste
Redlands
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced with diagnosing and resolving technical issues efficiently. Utilizes strong problem-solving skills to provide timely support and enhance user satisfaction. Knowledge of various software and hardware systems ensures comprehensive technical assistance.
Overview
8
8
years of professional experience
Work History
Technical Support Specialist
Paw Partner Software Company
06.2025 - 07.2025
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Served as a subject matter expert within the team for specific technologies or products, sharing knowledge with colleagues when needed.
- Used ticketing systems to manage and process support actions and requests.
Animal Caretaker
Happy Dog Resort
04.2024 - 06.2025
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
- Fostered safe environment, closely monitoring animal behavior to prevent aggression and injuries.
San Bernardino County Code Enforcement
Staffmark
02.2024 - 07.2024
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Department Lead
Valley Pet Hotel
02.2023 - 02.2024
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
Veterinary Assistant
Valley Animal Hospital
01.2021 - 02.2023
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
Shipping Material Handler
Kohls EFC2
09.2019 - 01.2021
- Kept detailed records of all shipped goods, enabling easy tracking and updates for customers as needed.
- Assisted in the development of improved inventory management systems for more accurate stock control.
- Collaborated with team members to optimize the loading and unloading process for incoming and outgoing shipments.
- Trained new employees on company-specific material handling procedures, ensuring consistent performance across all team members.
Lead Decorator
Sandra's Decorations
05.2017 - 09.2019
- Consistently received positive feedback from clients regarding attention to detail, creativity, professionalism.
- Collaborated with clients to develop personalized design concepts, resulting in uniquely tailored spaces.
- Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
- Organized workflow efficiently to meet tight deadlines, enabling timely project completion.
Education
High School Diploma -
Mira Loma Christian School
04-2015
Skills
- Conflict resolution
- Issue research
- Follow-up skills
- Empathy development
- Remote support
- Customer support
- Remote IT implementation
- Animal handling
Languages
Spanish
Full Professional
Timeline
Technical Support Specialist
Paw Partner Software Company
06.2025 - 07.2025
Animal Caretaker
Happy Dog Resort
04.2024 - 06.2025
San Bernardino County Code Enforcement
Staffmark
02.2024 - 07.2024
Department Lead
Valley Pet Hotel
02.2023 - 02.2024
Veterinary Assistant
Valley Animal Hospital
01.2021 - 02.2023
Shipping Material Handler
Kohls EFC2
09.2019 - 01.2021
Lead Decorator
Sandra's Decorations
05.2017 - 09.2019
High School Diploma -
Mira Loma Christian School
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