Stephanie Russell

• Uses a holistic, client and community-centric approach, I provide practical support, crisis intervention, information & referral, advocacy, assessment, short-term counselling, harm reduction services, practical assistance programs and outreach services to vulnerable clients

• Assessed client's situations in order to provide appropriate community referrals in a compassionate and non-judgmental manner
• Advocated on behalf of callers in cases of crisis and/or situations when the caller is unable to access services themselves
• Followed up with particularly vulnerable clients to ensure they have received adequate support and appropriate referrals
• Contributed to 211Central's Facebook page and Twitter page on a weekly basis.
• Responded to the Independent Legal Advice Support Line, Central Access, Victim Support Line, the Male Survivors of Sexual Abuse Line, Good2talk, Child and Youth Crisis Line, Human Trafficking Support Line, 211 Manitoba, 211 Newfoundland, 211 New Brunswick, 211 PEI, and the Caretaker Ontario Helpline

- Lead project manager for NowWhat!?Ottawa's campaign during Ottawa's 2022 Municipal Election

- Conducted research and advocacy on issues related to Violence Against Women and Gender-Based Violence

- Networked and collaborated with local and international organizations related to women's issues

-Active member of the Black and Racialized Caucus and the High Risk Domestic Violence Table

• Established and maintained effective relationships with Mainstay housing staff, tenants, member agencies and relevant community organizations;
• Advised tenants of their rights and responsibilities while residing in supportive housing;
• Encouraged tenants to be involved in the management of their housing, community events and the larger organization;
• Assisted in the identification and resolution of individual and building community issues
• Administrative duties included: log notes, case notes, advocacy letters and collecting statistics 
• Active Member of Quality Improvement Committee and Leadership Kitchen Committee
• Trained in CBT therapy, Hoarding and Grief Counseling

• Built rapport and provided informal counseling to young women aged 16-25 recovering from substance abuse and addiction
• Updated and maintained program records
• Monitored medication and assisted residents with cooking, budgeting and reaching their educational and work-related goals