Stephanie RubuloƩa
Oakville,Ontario
Overview
27
27
years of professional experience
Work History
District Operations Manager
Fitness International
Ontario
01.2015 - Current
- Currently oversee 27 locations across Ontario
- Hire, train and develop Operations Manager for each location
- Oversee work orders for various vendors to service each location
- Visit each location within two weeks to assist with cleanliness of the facility and train employees within the different departments (kidsklub, janitorial and Front Desk)
- Set quarterly goals and commission targets for paid in full renewals and electronic transfer decline funds
- Oversee the member service managers Q calls inbound calls from USA and Canada
- Assisting operations managers with completing member service emails that are designated to their club location.
Area Manager
LA Fitness
01.2007 - 01.2015
- Assistant to the district operations manager with 27 locations in Canada
- Trained and hired variety of employees in different roles in a specific location
- Assisted members with their accounts and any issues with accounts payable
- Ensure members received the best customer service
- Answered outbound call centre to assist members with their membership and personal training agreements in English and Spanish
- Started as Assistant Operations Manager, Operations Manager then Member Service Manager
Fitness Manager
Family Fitness
01.2001 - 01.2007
- Ensured all aerobics instructors were certified and scheduled accordingly
- Completed payroll for various departments
- Hired and trained front desk staff and janitorial staff
- Processed any transactions for new membership sales
Cashier/Customer Service Representative
Longo's Trafalgar
Oakville, Ontario
01.1998 - 01.2001
- Completed customers orders thru Freshness to go
- Processed any customer returns due to their unsatisfactory
- Accurately processed customers orders through using a computerized cash register in a fast paced environment
- Answered customer questions and transferred to departments for catering orders
Timeline
District Operations Manager
Fitness International
01.2015 - Current
Area Manager
LA Fitness
01.2007 - 01.2015
Fitness Manager
Family Fitness
01.2001 - 01.2007
Cashier/Customer Service Representative
Longo's Trafalgar
01.1998 - 01.2001
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