Stephanie Roil
Milton,Canada
Summary
Dynamic and well experienced individual with 4+ years of Customer Service and retail experience with specialized skills in customer care, sales, and merchandising with the goal of providing high quality customer satisfaction. Efficiency driven and organized, aiming to further enhance my knowledge in Customer service and to utilize my skills to fill in company roles.
Overview
7
7
years of professional experience
Work History
Supervisor
Calvin Klein
10.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Cash Lead
Calvin Klein
11.2018 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Performed closing procedures, created nightly deposits and reconciled all cash tills.
- Helped customers complete purchases, locate items, and join reward programs.
Makeup Artist
Freelance
09.2018 - Current
- Ability to visualize clients requests
- Extensive knowledge of professional makeup & skincare products
- Proficient with makeup techniques for bridal, day, evening & avant grade
Cashier
Walmart
08.2016 - 11.2018
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Diploma - Cosmetic Management
Humber College
Toronto, ON05.2021
Skills
- Problem solving abilities
- Customer Response
- Staff Training
- Store Opening and Closing Procedures
- Schedule Management
- Performance Motivation
- Team Oversight
- Organization
- Proficient with Microsoft Word, Excel & Powerpoint
- Experienced In Adobe Photoshop, Indesign & illustrator
Additional Information
Acrylic Nail Course (06/2023 - 06/2023)
Marketing Events (11/2020 - 11/2020)
Event Planning Foundations (11/2020- 11/2020)
Timeline
Supervisor
Calvin Klein
10.2022 - Current
Cash Lead
Calvin Klein
11.2018 - 10.2022
Makeup Artist
Freelance
09.2018 - Current
Cashier
Walmart
08.2016 - 11.2018
Diploma - Cosmetic Management
Humber College