Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Stephanie Roil

Milton,Canada

Summary

Dynamic and well experienced individual with 4+ years of Customer Service and retail experience with specialized skills in customer care, sales, and merchandising with the goal of providing high quality customer satisfaction. Efficiency driven and organized, aiming to further enhance my knowledge in Customer service and to utilize my skills to fill in company roles.

Overview

7
7
years of professional experience

Work History

Supervisor

Calvin Klein
10.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Cash Lead

Calvin Klein
11.2018 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Performed closing procedures, created nightly deposits and reconciled all cash tills.
  • Helped customers complete purchases, locate items, and join reward programs.

Makeup Artist

Freelance
09.2018 - Current
  • Ability to visualize clients requests
  • Extensive knowledge of professional makeup & skincare products
  • Proficient with makeup techniques for bridal, day, evening & avant grade


Cashier

Walmart
08.2016 - 11.2018
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Diploma - Cosmetic Management

Humber College
Toronto, ON
05.2021

Skills

  • Problem solving abilities
  • Customer Response
  • Staff Training
  • Store Opening and Closing Procedures
  • Schedule Management
  • Performance Motivation
  • Team Oversight
  • Organization
  • Proficient with Microsoft Word, Excel & Powerpoint
  • Experienced In Adobe Photoshop, Indesign & illustrator

Additional Information


Acrylic Nail Course (06/2023 - 06/2023)


Marketing Events (11/2020 - 11/2020)

LinkedIn


Event Planning Foundations (11/2020- 11/2020)

LinkedIn



Timeline

Supervisor

Calvin Klein
10.2022 - Current

Cash Lead

Calvin Klein
11.2018 - 10.2022

Makeup Artist

Freelance
09.2018 - Current

Cashier

Walmart
08.2016 - 11.2018

Diploma - Cosmetic Management

Humber College

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Stephanie Roil