Stephanie Robertson
Maple Ridge
Summary
Dynamic and Results-Oriented Professional with a high-performance background spanning 8+ years in premium hospitality and 5+ years in strategic account management. A specialist in relationship-driven sales and high-volume operations, with a proven track record of cultivating loyal client bases and exceeding performance targets in fast-paced environments.
Currently transitioning into Real Estate, leveraging an expert ability to read social cues, navigate complex negotiations, and manage high-pressure transactions with professionalism and discretion. A proactive communicator and "Lower Mainland local" dedicated to providing consultative, high-value service that transforms first-time inquiries into long-term professional partnerships.
Overview
15
15
years of professional experience
Work History
Bartender
Tap & Barrel
Langley
10.2025 - Current
- High-Volume Beverage Service: Manage fast-paced bar operations in a high-capacity venue, specializing in an extensive rotation of 30+ BC craft beers and local wine taps.
- Guest Engagement: Provide expert-level recommendations on local pairings, ensuring a personalized experience for a diverse and busy guest base.
- Efficiency & Flow: Maintain seamless service during peak hours and social hours, consistently hitting high sales targets and optimizing guest turnover.
Bartender
Match Eatery & Public House
Langley
06.2022 - 10.2025
- Guest Retention & Atmosphere: Cultivated a loyal following of regular patrons through high-energy service and a welcoming personality.
- High-Volume Service Excellence: Maintained exceptional speed and precision during peak rushes and major events, ensuring consistent drink quality and guest satisfaction in a demanding bar environment.
- Conflict Resolution: Handled complex guest situations with professionalism and quick thinking, maintaining a safe and positive environment for all patrons.
Outside Sales Representative
Seven Seas
Richmond
06.2015 - 09.2018
- Territory Growth & Revenue: Optimized territory profitability by securing high-value orders and strategically upselling product lines to both new and established accounts.
- Business Development: Proactively generated new leads and identified emerging market opportunities to expand the client base and drive consistent growth.
- Account Management: Cultivated lasting professional relationships through regular site visits and personalized consultations, ensuring high levels of client retention and satisfaction.
- Performance Excellence: Consistently exceeded key performance indicators and sales targets within a structured, goal-oriented corporate environment.
- Strategic Organization: Effectively managed a diverse portfolio of 50+ accounts by prioritizing time-sensitive tasks and maintaining rigorous planning standards.
- Consultative Sales: Expertly identified unique customer needs to recommend tailored product solutions, ensuring maximum value and alignment with client goals.
Inside Sales Representative
Seven Seas
Richmond
06.2011 - 06.2015
- Strategic Client Relations: Developed and maintained robust client partnerships through proactive communication and consistent follow-up, ensuring long-term loyalty.
- Inquiry & Conflict Management: Efficiently resolved complex customer inquiries with speed and accuracy, upholding high standards for service and professional responsiveness.
- Database & Systems Management: Expertly managed high-volume sales orders and contract pricing within Moniroo and GP, ensuring data integrity and financial accuracy.
- Collaborative Sales Support: Partnered closely with outside sales representatives to streamline territory goals, providing the essential back-end support needed to close deals.
- Quotation & Pricing Strategy: Demonstrated deep knowledge of the quotation process, delivering precise and competitive bids tailored to specific client needs.
Education
Sullivan Heights Secondary
Surrey, BCSkills
Relationship Driven Sales
Advanced Negotiation and Advocacy
Territory and Portfolio Management
Public Relations and Brand Presence
Contract and Transaction Management
High-Stakes Interpersonal Communication
High-Volume Multitasking
Timeline
Bartender
Tap & Barrel
10.2025 - Current
Bartender
Match Eatery & Public House
06.2022 - 10.2025
Outside Sales Representative
Seven Seas
06.2015 - 09.2018
Inside Sales Representative
Seven Seas
06.2011 - 06.2015
Sullivan Heights Secondary