Stephanie Rizzo
San Diego
Summary
I’m a healthcare professional who brings a unique combination of hands on medical experience and real world leadership from managing a busy restaurant. My background as a medical assistant has given me the skills to provide compassionate, patient-centered care, while my time as a restaurant manager taught me how to lead teams, solve problems on the fly, and keep operations running smoothly especially under pressure. I’m driven by a passion for helping others, whether that’s ensuring patients feel heard or supporting a team through a tough day. I’m ready to bring my mix of clinical knowledge, communication skills, and work ethic to a healthcare team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Haus of Body
01.2024 - Current
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Associate
In-N-Out Burger
06.2016 - Current
- Managed multiple tasks simultaneously in a high volume setting, prioritizing tasks efficiently without compromising quality.
- Worked effectively as part of a high functioning team, coordinating with coworkers to ensure seamless operations.
- Followed strict protocols for food preparation, order accuracy, and sanitation.
- Developed strong interpersonal skills, addressing customer needs and concerns with empathy and professionalism.
Regional Manager
Monty's Good Burger
02.2020 - 06.2024
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Human Biology
University of San Diego
San Diego, CA04-2026
Skills
- Medical office administration
- Documentation
- Laboratory safety procedures
- Specimen handling
- Documentation and reporting
- Laboratory testing
- Specimen collection
- Venipuncture
- Sanitation and sterilization
- Operational management
- Passion for customer satisfaction
- Complaint resolution
Certification
- PT - Phlebotomy Technician
Timeline
Medical Assistant/Receptionist
Haus of Body
01.2024 - Current
Regional Manager
Monty's Good Burger
02.2020 - 06.2024
Associate
In-N-Out Burger
06.2016 - Current
Bachelor of Science - Human Biology
University of San Diego
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