Summary

Overview

Work History

Education

Skills

References

Timeline

Stephanie Reiniche

Antioch

Summary

Results-driven professional with extensive experience, excelling in client billing and invoicing using the NAV system and data entry. Proven track record in process improvement and team leadership, enhancing operational efficiency. Skilled in data analysis and communication, consistently delivering high-quality reports and fostering strong client relationships.

Overview

years of professional experience

Work History

Technical Support III / Supervisor

Element

Concord

01.2017 - Current

Manage client billing within the NAV system, including invoice generation, tracking, and reconciliation
Create and maintain Excel reports for end-of-month forecasting and billing analysis
Perform high-volume data entry, generating Certificates of Analysis and Trend Reports from raw laboratory data
Ensure compliance with SOPs, GMP standards, and ISO/IEC guidelines
Review and revise procedures to meet client requirements and regulatory standards
Supported continuous improvement initiatives by identifying and implementing process enhancements that streamlined operations
Promoted to Supervisor within two years based on performance
Supervised and scheduled technical support staff, ensuring adherence to procedures and enhancing team effectiveness
Oversaw sample receiving operations and coordinated scheduling with clients
Communicated directly with clients to manage logistics and resolve issues
Self-trained in NAV billing system and successfully took over full client billing responsibilities
Streamlined sample receiving log process, improving efficiency
Developed a room-temperature sample retention system to improve organization
Managed reporting processes for 30+ trend reports, improving data accessibility and analysis for stakeholders

Administrative Assistant / Receptionist

AppleOne (Contract) / Brown and Caldwell

Walnut Creek

05.2016 - 12.2016

Managed front desk operations, overseeing multi-line phone systems and coordinating visitor interactions
Scheduled meetings and maintained calendars in Outlook
Coordinated conference room setup and logistics for meetings to ensure seamless operations
Provided administrative support to executive staff and office operations
Assisted with document preparation, proofreading, and formatting to enhance professional presentation
Sorted and distributed incoming mail and managed outgoing shipments using FedEx and UPS.
Created shipping labels and coordinated courier pickups to facilitate prompt deliveries.
Monitored and replenished office supplies and ensured proper functioning of equipment.

Mail Clerk

Ivancich, Martin & Costis LLP

Antioch

06.2014 - 03.2016

Processed, logged, and distributed incoming mail and legal documents to support timely legal responses
Maintained organized records and supported legal staff
Assisted with filing petitions and IMR appeals to facilitate efficient case management
Managed front desk operations and handled high-volume phone communication to ensure smooth guest interactions

File Clerk

Shaw, Jacobsmeyer, Crain & Claffey

Oakland

08.2012 - 06.2014

Ensured accurate and timely document storage and retrieval
Maintained records in compliance with legal requirements
Organized physical and electronic filing systems to enhance accessibility and retrieval
Streamlined filing and mail distribution processes to optimize workflow
Coordinated scheduling and administrative support tasks to streamline operations