Stephanie Reid
Huntsville,ON
Summary
I am a very detail-oriented person and I take a lot of personal pride in a job well done. After six years of successfully working in hospitality, I know that I want to continue to grow in this industry. I am confident that with my current experience and eagerness to continue to learn and improve, I will be an asset to Deerhurst Resort.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Area Manager
Muskoka Cottage Management
Huntsville, Ontario
12.2024 - Current
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Provided training and ongoing guidance to ensure cleanliness and presentation standards were met.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed Daily Field Reports (DFRs), and reported any maintenance issues to ensure prompt solutions.
- Scheduled regular meetings with housekeeping teams to discuss objectives, performance metrics, goals, and guest feedback.
- Mentored team members by modeling best practices to ensure the optimal guest experience.
- Coordinated preventive and predictive maintenance programs to maintain optimal operational procedures.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high guest and client satisfaction by resolving problems with knowledgeable, friendly service.
- Identified the needs of guests promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed household errands and other essential duties.
- Provided excellent service and attention to guests and clients, whether face-to-face or through phone conversations.
- Conducted regular pre-arrival inspections to ensure cleanliness and presentation standards are met.
Short Term Rental Housekeeper
Self Employed
Huntsville, Ontario
03.2020 - 12.2024
- Ensured efficient time management to adhere to check-in times.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Followed safety procedures when handling hazardous materials.
- Reported damage or theft of property to homeowners.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Observed proper use of chemicals when cleaning various surfaces.
- Updated and maintained databases with current information.
- Managed inventory and supplies to ensure materials were available when needed.
- Inspected furniture for damage or stains in between guest stays.
- Supplied personalized products when requested, to optimize guest comfort.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Rejoice Christian Academy
Innisfil, ON06-1998
Skills
- Process improvement
- Performance management
- Operations management
- Recruitment and hiring
- Quality assurance
- Team development
- Employee scheduling
- Facility inspections
- Staff training and development
Certification
- First aid certification, 2022
Affiliations
- I enjoy getting outside as much as possible to enjoy beautiful Muskoka that I am so fortunate to call home!
Timeline
Area Manager
Muskoka Cottage Management
12.2024 - Current
Short Term Rental Housekeeper
Self Employed
03.2020 - 12.2024
High School Diploma -
Rejoice Christian Academy
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