STEPHANIE REEVES
North York,ON
Summary
A highly organized and detail-oriented professional offering 10 years of experience providing top-quality customer service, assuring quality and safety. Effective in establishing rapport and communicating with patients, physicians, and other healthcare professionals. Proficient in document processing, and schedule coordination. Computer skills in MS Office Suite. VALUE ADDED Customer Service Time Management Active Listening Adaptable Multitasking Invoicing Medical terminology Scheduling Data Entry Accuro EMR Software Quality control Team player Self-motivated Detail-oriented Phone Etiquette
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist – Ophthalmic Consultant Centre
10.2022 - Current
- Providing high-customer oriented including greeting patients, screening, checking-in/out, preparing charts, collecting payments, booking appointments, answering phone calls daily and sanitized the surrounding area and equipment.
Room Attendant
Clique Hotel and Resorts
08.2021 - 08.2022
- Inspected all vacant and cleaned rooms daily to ensure corporate standards are always met and exceeded
- Worked closely with the front desk, maintenance, department executive, and General Manager to address issues and concerns to maintain client satisfaction
- Performed housekeeping duties to keep guests exceeding expectations of service
- Responsible for the maintenance of equipment to ensure its working condition
- Updated room cleanliness reports to the supervisor
- Checked, reported, and refilled housekeeping supplies.
Medical Office Assistant
Anchor Medical Clinic
02.2022 - 04.2022
- Provided high-quality customer service, including greeting patients, confirming personal information accurately, and leading patients in and out of exam rooms
- Answered multiple phone calls daily, including answering inquiries, explaining information, and taking messages
- Scheduled, confirmed, and canceled appointments for the patients using ACCURO
- Monitored vital signs and recorded them into EMR using MEDACCESS
- Filed and processed documents, including photocopying, scanning and faxing
- Billed and collected payment using the EMR
- Precisely cleaned, sanitized, and organized the medical equipment and rooms.
Comfort Care Aide
Alberta Health Services
02.2021 - 06.2021
- Provided support to front-line health care professionals by assisting with patient and resident wellbeing
- Provided basic personal care, recreation, comfort, and companionship to patients and residents under the health care professional’s supervision
- Assisted in activities of daily living, including assisting with meals, dressing and undressing, and homemaking tasks
- Maintained a safe working culture by assessing & controlling possible health & safety risks
- Adhered to food service safety practices for food handling and all infection control practices and procedures
- Demonstrated an understanding of the client's care plans.
Dietary Aide
Revera Le Chateau
01.2020 - 10.2020
Dietary Aide
South Country Village Retirement Home
01.2019 - 01.2020
- Changed food menus, when necessary, in consultation with a dietitian or nutrition services supervisor
- Assembled food items and meals for patients following set menus and portion standards
- Delivered food to patients in their rooms or dining hall
- Set, cleared, cleaned, and sanitized dining spaces
- Followed established safety procedures for all food and equipment
- Ensured the correct labeling of food and leftovers
- Took part in departmental quality control audits and procedures.
Food Crew
Tim Hortons
09.2018 - 01.2019
Food Service Supervisor
Wasabi Sushi Teriyaki House
08.2016 - 08.2018
Room Attendant
Super 8 Motel
05.2013 - 07.2016
Education
Medical Office Assistant -
Certificate - First Aid & CPR/AED Level C, Canadian Red Cross, Expires - undefined
Unit Clerk Diploma - undefined
ABM College
2022
Bachelor of Science - Computer Science
Columban College
2003
Skills
Customer Service Time Management
Active Listening Adaptable
Multitasking Detail-oriented Invoicing Medical terminology Scheduling
Accuro EMR Software Data Entry
Telus EMR Software Quality control
Quality control Team player
Self-motivated Detail-oriented Phone Etiquette
Certification
- First Aid & CPR/AED Level C, Canadian Red Cross, Expires in May 2024
Timeline
Front Desk Receptionist – Ophthalmic Consultant Centre
10.2022 - Current
Medical Office Assistant
Anchor Medical Clinic
02.2022 - 04.2022
Room Attendant
Clique Hotel and Resorts
08.2021 - 08.2022
Comfort Care Aide
Alberta Health Services
02.2021 - 06.2021
Dietary Aide
Revera Le Chateau
01.2020 - 10.2020
Dietary Aide
South Country Village Retirement Home
01.2019 - 01.2020
Food Crew
Tim Hortons
09.2018 - 01.2019
Food Service Supervisor
Wasabi Sushi Teriyaki House
08.2016 - 08.2018
Room Attendant
Super 8 Motel
05.2013 - 07.2016
Medical Office Assistant -
Certificate - First Aid & CPR/AED Level C, Canadian Red Cross, Expires - undefined
Unit Clerk Diploma - undefined
ABM College
Bachelor of Science - Computer Science
Columban College
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