Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Rawlings

Administrative Assistant / CSR
Montreal,QC

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

20
20
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Keywords Studios
10.2018 - Current
  • Update account information to maintain customer accounts.
  • Record data and review statistics to improve work efficiency.
  • Participated in team meetings and training sessions to stay informed about client updates and procedure changes.
  • Responded to customer requests for technical issues, feedback, services, and company information.

Group Insurance Associate

Standard Life
04.2012 - 05.2015
  • Posted payments to accounts and maintained records.
  • Generated, posted and attached information to claim files.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Office Assistant

Alden Foods
06.2004 - 08.2004
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained and updated office records, both digital and physical.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

Diploma - Financial Accounting

McMaster University
Hamilton, ON
05.2001 -

Certificate - Computer Animation

Dawson College
Montreal, QC
05.2001 -

High School Diploma -

Riverdale High School
Pierrefonds, QC
05.2001 -

Skills

    Multitasking Abilities

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Timeline

Customer Service Representative

Keywords Studios
10.2018 - Current

Group Insurance Associate

Standard Life
04.2012 - 05.2015

Office Assistant

Alden Foods
06.2004 - 08.2004

Diploma - Financial Accounting

McMaster University
05.2001 -

Certificate - Computer Animation

Dawson College
05.2001 -

High School Diploma -

Riverdale High School
05.2001 -

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Stephanie RawlingsAdministrative Assistant / CSR