Stephanie Rae
Pincourt,Canada
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Manulife Wealth
Montreal, Quebec
10.2024 - Current
- Facilitated seamless operational processes for financial advisers, enhancing client satisfaction.
- Schedule and coordinate client meetings, prepare necessary documentation, and manage follow-up actions to enhance client engagement.
- Maintain accurate and up-to-date client records, ensuring compliance with privacy regulations and organizational policies.
- Ensured accuracy and attention to detail in preparing financial documents.
- Provide timely resolution to client questions and problems through effective communication.
- Manage office communications, including emails and phone calls, to support effective client and adviser interactions.
- Ensure compliance with financial industry regulations and internal policies by maintaining meticulous records and following established procedures.
Labour Relations Specialist
Air Canada
04.2022 - 09.2023
- Point of contact for all queries pertaining to employee movement for IAM portfolios
- Point of contact for the operations on mass hire and movement initiatives such as recall, transfers and backfill requirements
- Communication with relevant stakeholders for external hiring and follow-up, communicate with Recruitment Office for coordination of interviews
- Analyze time records and review discipline files for inconsistencies, patterns and discrepancies before actioning transfers or promotions
- Analyze lists, transfer, promotion, demotion, and determine successful candidates
- Assist the Managers in the day-to-day interactions with the Unionized representatives as well as front line Managers as it relates to all employee movement as provided for in the pertinent collective agreements (IAMAW)
- Support the Managers on eTool initiatives, including testing, IT issues for recommendations for eTool enhancements
- Liaise with Union representatives to promote a cooperative and effective relationship in handling issues related to employee movement
- Prepare and provide training to managers and union representatives on Labour Relations processes relating to employee movement as provided for by the collective agreements
- Provide support on LR projects for Labour Relations matters related to the maintenance of seniority lists and employee movement
- Maintain and administer a variety of unionized employee lists such as transfer, promotional, recall and seniority lists
- Full accountability for the integrity of said lists
- Research and prepare correspondence in response to queries related to employee movement
- Validate reports relating to loss of seniority in relation to out of scope assignments
- Attend various meetings and conference calls regarding staffing, layoffs and recalls
Caseworker / Therapy Coordinator
Innomar Strategies
01.2020 - 01.2022
- The management of the assigned projects and/or cases
- Adherence to the general company processes
- Telephone support: Implementing call-center programs including the provision of patient, healthcare professional and funding bodies with telephone support
- Current assistance lines focus on: funding and access issues, including private, public and special access programs; compliance programs
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
- Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists, or other allied health professionals
- All patient programs are based on casework methods and include a significant amount of out-bound calls
- Document each activity in a program specific database
Administrative Coordinator
D Dental Office
01.2019 - 11.2019
- Greet and interact with patients in a friendly and courteous manner
- Manage patient registration by verifying and updating patient information, helping patients fill out required forms and documents, informing patients of dental office procedures and policies, entering all relevant patient information into practice management software, and maintaining and managing patient records in compliance with privacy and security regulations
- Manage the office schedule by scheduling, rescheduling, cancelling, and confirming appointments, and filling in cancellations and no-shows
- Manage office communication by answering incoming calls, managing voicemail, responding and complying with requests for information, and sorting and distributing incoming and outgoing mail
- Manage payments by collecting payments from patients at the time of treatment, informing patients of financial treatment plan options (CareCredit), and arranging ortho payment schedule with patients
- Call insurance companies to verify patient coverage and explain to patients their insurance benefits
- Manage front desk area by monitoring office supplies for reorder and maintaining a professional reception area
- Hire and train new office staff to respond to patients' needs and manage billing systems
- Oversee the processing of insurance and secondary insurance claims
- Assist patients with applying for credit and other financial assistance
Education
Certificate - Administration
West Island Career Centre
Pierrefonds, QCSkills
- Microsoft Office 365
- CRM management
- Microsoft Outlook
- SharePoint
- Microsoft Excel
- Microsoft PowerPoint
- Adobe
- Salesforce
- Teams
- Microsoft Word
Hobbies and Interests
- Camping
- Fishing
- Reading
References
References available upon request
Languages
- English, Fluent
- French, Bilingual
References
References available upon request.
Timeline
Administrative Assistant
Manulife Wealth
10.2024 - Current
Labour Relations Specialist
Air Canada
04.2022 - 09.2023
Caseworker / Therapy Coordinator
Innomar Strategies
01.2020 - 01.2022
Administrative Coordinator
D Dental Office
01.2019 - 11.2019
Certificate - Administration
West Island Career Centre
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