Stephanie Quintero
Daly City
Summary
Achieved high levels of patient satisfaction by delivering quality care as a certified clinical medical assistant with a focus on direct patient interactions. Maintained strict adherence to regulatory and practice standards, contributing to a compliant medical office environment. Established rapport with patients through outstanding communication skills and bilingual proficiency, enhancing overall patient experience.
Overview
8
8
years of professional experience
Work History
Care Team Medical Assistant
UCSF Center for Reproductive Health
05.2024 - Current
- Directed appointment scheduling initiatives to maximize provider availability.
- Oversaw patient treatment guidance throughout IUI/TIC cycles, ensuring comprehensive support from initiation to completion.
- Communicated critical medical information, including lab results and treatment medications, to a diverse patient base, fostering adherence to fertility protocols.
- Streamlined prior authorization processes to enhance access to essential fertility medications.
Medical/Clinical Assistant
Stanford Medicine Children's Health
09.2023 - Current
- Managed patient records, including medical history and test results.
- Maintained inventory of supplies used in clinical setting.
- Reviewed patient charts prior to appointments to ensure accuracy of information.
- Answered phones and responded to inquiries from patients or family members.
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
- Ordered diagnostic tests when needed by physician.
- Coordinated referrals between primary care providers and specialists as necessary.
Bilingual Case Manager/Admin Medical Assistant
Star Vista
02.2021 - 03.2023
- Provided case management services to a diverse population of patients in both English and Spanish.
- Provided medical services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Collaborated with community partners to identify additional support services for clients such Child Protective services.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history and chief complaint
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Medical Assistant
Natomas family practice
03.2018 - 01.2020
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information..
Education
Associate of Arts - Allied Health
Skyline College
Sam Bruno Bachelor of Arts - Criminal Justice
San Francisco State University
San Francisco, CA12.2019
Associate of sciences - ADMINISTRATION OF JUSTICE
City College of San Francisco
San Francisco, CA06.2017
Associate of Sciences - social and behavioral sciences
City College of San Francisco
San Francisco, CA06.2017
Skills
- Achieved efficient administrative operations through proficient use of Epic, Slack, Ideas, and Office software
- Enhanced patient experience by streamlining insurance verification and applying medical terminology
- Improved patient scheduling processes to optimize care delivery
Certificates
Natomas
- Certified Clinical Medical Assistant (CCMA) Stepful 2024
- BLS certification (AHA) 2024- present
Timeline
Care Team Medical Assistant
UCSF Center for Reproductive Health
05.2024 - Current
Medical/Clinical Assistant
Stanford Medicine Children's Health
09.2023 - Current
Bilingual Case Manager/Admin Medical Assistant
Star Vista
02.2021 - 03.2023
Medical Assistant
Natomas family practice
03.2018 - 01.2020
Bachelor of Arts - Criminal Justice
San Francisco State University
Associate of sciences - ADMINISTRATION OF JUSTICE
City College of San Francisco
Associate of Sciences - social and behavioral sciences
City College of San Francisco
Associate of Arts - Allied Health
Skyline College