Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Pilon

Ottawa,ON

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Orleans Glass
03.2016 - 02.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Scheduling Coordinator

Orleans Glass
12.2015 - 02.2019
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Implemented time-blocking and schedule notifications to optimize time management.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered phone calls and answered questions from potential customers.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled and organized delivery routes.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Human Resources Assistant

Nuance Communications
01.2014 - 02.2016
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Conducted exit interviews with terminated employees.

Facilities Coordinator, Receptionist

Brookfield Renewable Energy
04.2012 - 03.2014
  • Served as point of contact for internal and external customers seeking support and information.
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Conducted regular facility inspections to identify repair needs or improvements.
  • Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
  • Assisted with meetings and conference room reservations.
  • Updated tracking system monitoring facilities-related materials, supplies and equipment.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Event Coordinator

University Of Ottawa
10.2009 - 01.2011
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Performed event coordination for larger parties and gatherings.
  • Consulted with customers to determine objectives and requirements for events.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Inspected event facilities to confirm conformance to customer requirements.

Education

High School Diploma -

Philemon Wright High School
Gatineau, QC
06.2007

Skills

  • Critical Thinking
  • Administrative Support
  • Phone Call Answering
  • Microsoft Office
  • Coordination
  • Customer Service
  • Recordkeeping
  • Customer and Client Relations
  • Prioritization

Timeline

Administrative Assistant

Orleans Glass
03.2016 - 02.2019

Scheduling Coordinator

Orleans Glass
12.2015 - 02.2019

Human Resources Assistant

Nuance Communications
01.2014 - 02.2016

Facilities Coordinator, Receptionist

Brookfield Renewable Energy
04.2012 - 03.2014

Event Coordinator

University Of Ottawa
10.2009 - 01.2011

High School Diploma -

Philemon Wright High School

Similar Profiles

CREATE PROFILE
Stephanie Pilon